Customer Success Manager Contract at Loopio

At Loopio, we believe that true success is found when we work together as one team. We are a rapidly growing company dedicated to creating a workplace that fosters learning and professional growth for every member of our staff. We pride ourselves on providing autonomous, challenging work that empowers our people to master their craft. If you are naturally curious, possess grit, and are eager to build your career in a supportive environment, you will fit right in with our culture.

The opportunity

We are looking for a relationship-focused and data-oriented individual to join our Customer Success team as a Customer Success Manager. This is a contract position running through May 2025, offering you a unique chance to make a significant impact within a high-growth organization. In this role, you will manage your own accounts and collaborate with our wider team to drive initiatives that push our success strategy forward. You will be a key partner to our commercial customers, ensuring they get the most value out of their experience with us.

A day in the life

• Build and nurture meaningful relationships with our commercial customers through regular check-ins, emails, and strategic meetings.
• Collaborate with our Account Management and Product teams to champion customer insights, reduce churn, and drive long-term growth.
• Analyze customer health scores and adoption data to develop creative strategies that ensure our users reach their goals and become vocal advocates for our platform.

Who you are

We are looking for a junior-level professional who is ready to take the next step in their career. You should be a clear communicator who thrives on building connections and solving problems with a data-driven mindset. Specifically, we are looking for the following:

• 1-2 years of experience in Account Management, Customer Success, or a related field.
• Exceptional written and oral communication skills in English.
• A highly organized approach to work, with a proven ability to manage multiple priorities and goals.
• A passion for leveraging data to inform decision-making and drive results.
• Previous experience in a SaaS environment is considered a strong asset.

Why you'll love it here

We are a remote-first workplace that values flexibility and autonomy. We provide the tools you need to succeed, including a MacBook laptop, a monthly phone and internet allowance, and a dedicated budget to help you set up your home office. Beyond the technical setup, you will enjoy:

• Ongoing professional development support, including an annual mastery allowance to help you grow your skills.
• A culture that prioritizes connection through virtual socials, Employee Resource Groups, and team-wide events.
• The opportunity to work with a supportive team that emphasizes regular feedback and 1-on-1 mentorship.
• A flexible work environment where you can balance your professional responsibilities with your personal life.