A
#Client Engagement
#Insurance
#Implementation
#Customer Success
#Cross Functional Collaboration
#Workflows
#API Integration
#Stakeholder Management
#Program Management
Assured is looking for a Senior/Principal Engagement Manager
Full TimeSeniorRemoteClient EngagementInsuranceImplementationCustomer SuccessCross Functional CollaborationWorkflowsAPI IntegrationStakeholder ManagementProgram ManagementEnglishMedical insuranceDental insuranceVision insuranceLife insuranceDisability insuranceUnlimited vacationMaternity/paternity leave
At Assured, we are transforming the insurance industry by modernizing the complex, manual world of claims processing. We provide large-scale insurers with advanced software solutions, ranging from self-service filing tools to sophisticated backend fraud detection, to help them succeed in a tech-driven market.
Responsibilities
- Lead end-to-end enterprise implementations, managing onboarding programs while ensuring clear milestones and alignment between business and technical teams.
- Oversee program execution by handling timelines, reporting, and executive communications for high-impact accounts.
- Collaborate across Product, Engineering, and Sales teams to resolve complex technical and operational hurdles.
- Act as the primary advocate for our customers, translating their operational needs into actionable product improvements.
- Serve as a strategic advisor to stakeholders in claims, operations, and technology to foster long-term partnerships.
- Refine our delivery methodologies and internal processes to support our growth and improve the overall customer experience.
Must-haves
- Extensive experience managing enterprise-scale implementations or customer programs for large accounts.
- Professional background in the P&C insurance industry, such as experience with carriers, insurtech, or claims technology.
- Deep familiarity with insurance operations and claims workflows.
- Proven ability to navigate complex cross-functional relationships and communicate effectively with executive stakeholders.
- A proactive, ownership-driven mindset with the resilience to thrive in a dynamic, fast-paced environment.
- Fluency in English.
Nice-to-haves
- Working knowledge of APIs, data integration, and formats like JSON to facilitate collaboration with engineering teams.
Benefits
- Medical, dental, and vision insurance.
- Life insurance and disability coverage.
- Unlimited vacation policy.
- Maternity and paternity leave.
- 401k plan with company contributions.
- Remote work environment with regular company retreats.
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Assured
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