Compliance Support Manager at Wirex

At Wirex we help people and businesses move money across borders with speed, transparency, and trust. Our platform combines modern payments technology with rigorous compliance controls, serving thousands of customers who rely on us every day. We are now looking for an experienced leader to guide our Compliance Support team and keep that balance between great service and strong regulatory standards.

About the Role

We are hiring a Compliance Support Manager on a full-time, hybrid basis. In this senior position you will lead a dedicated team that handles customer questions involving risk and compliance, working closely with our Risk and Compliance department to resolve issues quickly while protecting both customers and the company.

Key Responsibilities

• Lead and coach the Compliance Support team, setting clear goals, tracking performance, and building a culture of accountability and continuous improvement.
• Partner with Risk and Compliance colleagues to prioritise customer cases, spot recurring issues, and roll out solutions that reduce friction without compromising regulatory requirements.
• Review support processes, introduce measurable improvements, and use customer feedback plus industry practices to shorten resolution times and raise overall service quality.

Requirements

• Several years of experience managing customer support teams, ideally with exposure to compliance or regulatory topics in financial services.
• Sound knowledge of regulatory frameworks and the ability to translate them into clear day-to-day guidance for the team.
• Strong leadership, communication, and cross-functional collaboration skills, plus an analytical approach to data and process improvement.
• Comfort working in a fast-moving environment where priorities can shift quickly.

Location

This role is open to candidates based anywhere, provided you can work in a hybrid arrangement that combines remote flexibility with occasional in-person collaboration.

Compensation and Benefits

We offer a comprehensive package that includes premium access to our product, a home-office allowance, flexible and semi-remote working hours, and comprehensive medical insurance after your first month. You will also receive 23 business days of paid annual leave, 12 paid floating holidays, paid sick leave, birthday and anniversary leave, plus length-of-service holidays. After completing your probation period you become eligible for our virtual share-options scheme, and we run regular online learning and social events to keep the team connected.