Deliverability Consultant at Cordial Experience Inc.

Cordial was founded in 2014 with the mission to bring more empathy and humanity to the marketing landscape. We believe that technology should empower brands to communicate with their customers in a way that feels personal and thoughtful. Today, major brands like L.L. Bean, PacSun, and Forbes rely on our platform to drive revenue through better messaging. As a growth-stage company, we operate with transparency and trust, and we are looking for a Senior Deliverability Consultant to join our remote team in the United States.

Key outcomes

• Serve as a subject matter expert, interpreting complex deliverability data to provide actionable guidance to our clients.
• Lead the onboarding and implementation process for new clients, including managing IP and domain warmups.
• Collaborate across teams, including Client Success and Support, to ensure we meet and exceed client goals.
• Manage internal and external project expectations while maintaining clear communication timelines.
• Develop best practices and contribute to our knowledge base and company blog.
• Represent Cordial within industry communities and stay ahead of trends that impact our clients.
• Identify process gaps and implement creative, scalable solutions to improve the client experience.

Requirements

• At least 3 years of professional experience in an email deliverability role.
• Deep expertise in sending to major ISPs and MBPs like Gmail, Microsoft, and VMG.
• Strong technical knowledge of the SMTP protocol, email authentication standards like SPF, DKIM, and DMARC, and MTA service providers.
• Proven ability to consult with executive-level stakeholders and translate technical data into clear, digestible insights for non-technical marketers.
• High emotional intelligence with the ability to manage multiple complex projects simultaneously.
• Proficiency with Google Workspace tools.
• Self-motivated and autonomous, with a strong aptitude for troubleshooting and problem resolution.
• Fluency in English.

Preferred qualifications

• Experience troubleshooting sending issues within APAC and EMEA regions.
• Foundational knowledge of APIs, SQL, and business intelligence tools such as Tableau or Google Data Studio.

Compensation

The annual salary for this position ranges from $100,000.00 to $120,000.00, with adjustments made based on individual experience and location. Our comprehensive benefits package includes:

• Equity compensation and bonus opportunities.
• Medical, dental, vision, and life insurance.
• 401k retirement plan.
• Flexible time off and remote work environment.
• Wellness programs, including monthly stipends.
• Tuition reimbursement and professional development support.

How to apply

If you are passionate about email marketing and eager to help brands communicate more effectively, we would love to hear from you. Please submit your application to join our team and help us continue to make waves in the industry.