Customer & Field Marketing Manager at PerfectServe

Are you ready to join a mission-driven team that is fundamentally changing the way healthcare providers communicate and deliver care? At PerfectServe, we have spent years building a leading platform for clinical communication and physician scheduling. With over 400 employees, 30,000 customers, and a reputation for excellence recognized by industry leaders like Gartner and KLAS Research, we are looking for someone who is eager to make a tangible impact on our business and the well-being of clinicians everywhere.

What you bring

As our Customer & Field Marketing Manager, you will play a vital role in nurturing our existing customer base and managing the environments where our buyers gather. This full-time, remote position is perfect for a mid-level professional with at least 24 months of experience who thrives on building programs from the ground up. You will be the bridge between our marketing narrative and the actual conversations happening in the field.

• Sales Enablement: You will create custom assets for enterprise deals, operationalize our master pitch, and ensure our sales teams are equipped with the most current, effective materials.
• Field and Event Execution: You will own the execution of events, managing everything from booth logistics and on-site meetings to tracking the ROI and follow-through motions with our sales and customer success teams.
• Advocacy and Proof: You will build and manage our reference and advocacy program, turning customer outcomes into the case studies and proof points that are essential for our continued growth.

Requirements

We are looking for a candidate who brings a blend of strategic thinking and tactical execution. You should have a strong background in B2B SaaS marketing, with a preference for those who have experience in the healthcare IT space. Success in this role requires a proven track record in building advocacy programs and a high level of comfort working cross-functionally with Sales and Customer Success teams. You must be a self-starter who can manage event logistics and customer marketing motions simultaneously. We value candidates who embrace an AI-first approach to scaling content and who are willing to travel up to 25% of the time to support our field efforts. Proficiency in English is required for this role.

What we offer

We believe in rewarding our team members for their hard work and dedication. For this position, we offer a salary range of $75,000-$85,000 USD per year, with final compensation determined by your specific experience and strengths. In addition to a competitive salary, we provide a comprehensive benefits package designed to support your health and long-term financial well-being:

• Remote work environment
• Medical, Dental, and Vision insurance
• Life and Disability insurance
• 401k plan with company match and immediate vesting
• Paid time off, including 17 company holidays and 2 floating holidays

How to Apply

If you are passionate about healthcare technology and want to help us accelerate the speed of care, we would love to hear from you. Please submit your application to join our team, and let us know how your unique experience in customer and field marketing can help us continue to delight our customers and drive our mission forward.