(US)Solutions Analyst - Acute and Payer - Technical Support at PointClickCare

Are you ready to help shape the future of healthcare technology? For over two decades, PointClickCare has served as the backbone of senior care. By building the industry's most comprehensive dataset, we have created a care collaboration network that is truly unmatched in its reach and impact. We invite you to join our team and help us provide care teams with the real-time insights they need to improve patient journeys across the full continuum of care.

What you bring

We are looking for a mid-level Solutions Analyst to join our Customer Support team on a full-time, remote basis within the United States. In this role, you will be a vital part of our technical operations, ensuring our software applications continue to drive positive change in healthcare. Your primary responsibilities will include:

• Managing and maintaining SaaS and commercial off-the-shelf software products.
• Utilizing SQL queries and various scripting languages to generate essential analytics reports.
• Troubleshooting complex customer issues and fulfilling service requests to ensure seamless operations.

Requirements

The ideal candidate is a proactive problem solver with at least two years of experience in technical software support. You should possess strong technical proficiency, including the ability to build complex SQL queries and a working knowledge of scripting languages like Python or PowerShell. We value candidates who demonstrate deep empathy for our customers, as clear communication is essential when providing ticket updates and solutions. A degree in Information Technology or a related field is preferred, and you must be comfortable managing multiple tasks in a fast-paced environment. Please note that this position requires flexibility, as you will be expected to support customers across different time zones, which may include on-call, evening, or weekend hours.

What we offer

We are committed to supporting our employees through a flexible and inclusive work environment. Our benefits package includes:

• The flexibility of remote work.

How to Apply

If you are passionate about technology and dedicated to improving healthcare outcomes, we would love to hear from you. Please submit your application to be considered for this opportunity, and join us in our mission to connect and empower care teams everywhere.