Customer Success Manager at Eleken

At Eleken, we are on a mission to redefine how SaaS companies approach design. We provide dedicated, user-centered design teams through a unique subscription model that allows us to integrate seamlessly into our clients' workflows. We are looking for a passionate individual to join our team and help us nurture the long-term partnerships that drive our success.

Role at a glance

We are looking for a Customer Success Manager to join our team on a full-time basis. This is a junior-level role, requiring approximately 12 months of experience, and it is fully remote, meaning you can work from anywhere in the world.

Your impact

• Maintain strong, ongoing relationships with our active clients to ensure their experience with our design services is seamless and productive.
• Proactively identify risks and opportunities for account growth, including managing upsell initiatives and reconnecting with past clients to keep our network warm.
• Oversee essential administrative and feedback loops, such as conducting quarterly NPS calls, collecting testimonials, and managing the invoicing process to ensure timely payments.

What you'll need

To thrive in this role, you should be a clear communicator with a discovery mindset and a knack for building rapport. We value candidates who are organized, empathetic, and capable of managing multiple priorities simultaneously.

• Fluent English skills, both spoken and written, to communicate effectively with our international client base.
• Proven experience in B2B client-facing roles, such as Customer Success, Sales, or Account Management.
• Proficiency in conducting discovery calls to uncover business goals and potential blockers.
• Familiarity with CRM systems and modern collaboration tools like Slack and Notion.
• A proactive attitude toward suggesting process improvements and collaborating across our sales and marketing teams.

Perks and compensation

We offer a supportive environment designed to help you grow both personally and professionally. Our benefits package includes:

• Flexible working hours to help you maintain a healthy work-life balance.
• Paid time off for vacations and sick leave.
• A dedicated budget for coworking spaces.
• Opportunities for professional development, including a learning budget and access to our internal reading club.
• The freedom and comfort of a fully remote work environment.