Syrve
Customer Support Specialist
Remote
Full Time
#Support
#Software
#English
#Russian
#CRM
#Windows
#Mac
#Troubleshooting
#Networks
Syrve is looking for a Customer Support Specialist
Full TimeJuniorRemoteSupportSoftwareEnglishRussianCRMWindowsMacTroubleshootingNetworksEnglishRussianRemote workMedical insurance
We are Syrve, a global leader in restaurant management and cash register software, currently supporting over 10,000 customers worldwide. Our mission is to simplify restaurant operations through technology, and we are looking for a Customer Support Specialist to join our growing international team in a full-time, remote capacity.
Responsibilities
- Log all incoming client requests into our task management system.
- Ask precise questions to identify the root cause of technical issues.
- Deliver timely and accurate feedback to our users.
- Escalate complex or unresolved problems to the relevant internal teams.
- Advise clients on how to effectively use our software solutions.
- Manage and prioritize multiple support tickets simultaneously.
- Handle and resolve client inquiries via email.
- Serve as the primary point of contact for external delivery integrations.
- Develop and update documentation for our internal knowledge base.
- Build and maintain positive, lasting relationships with our clients.
Must-haves
- Strong written and verbal communication skills in both English and Russian.
- Practical experience working within Windows and Mac OS environments.
- Familiarity with CRM systems and their associated workflows.
- A solid grasp of computer systems, mobile devices, and general tech products.
- The ability to diagnose and troubleshoot basic technical problems.
- Foundational knowledge of local and global computer networks.
- Mandatory experience with the Iiko or Syrve platform.
- Basic proficiency with computers and printers.
Benefits
- The opportunity to work for a truly international company with a global presence.
- A fully remote work environment that allows you to work from anywhere.
- Comprehensive medical insurance.
- A structured 2-2 work schedule consisting of two days on followed by two days off.
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