Seasonal Bilingual Agent Support Representative at HealthSherpa

H
HealthSherpa

Seasonal Bilingual Agent Support Representative

us flag
United States

37k - 37k USD

Remote

Contractor

#Support

#Healthcare

#Customer Service

#Troubleshooting

#Spanish

#Multitasking

#Collaboration

HealthSherpa is looking for a Seasonal Bilingual Agent Support Representative

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We are a fast-growing, profitable healthcare startup with a team of 230 dedicated professionals focused on helping people enroll in individual health coverage. Having already assisted over 20 million people in securing insurance, we are looking for a Seasonal Bilingual Agent Support Representative to join our remote team and help us continue making affordable healthcare a reality for everyone.

Responsibilities

  • Manage incoming calls from insurance agents across the country to provide high-quality support.
  • Guide agents through the ACA enrollment process and assist them in navigating our platform.
  • Troubleshoot technical issues and resolve inquiries regarding applications and referrals.
  • Maintain a balance of efficiency and empathy while adhering to established support protocols.
  • Collaborate on various team tasks as needed to ensure smooth operations.

Must-haves

  • Fluency in both English and Spanish, in both written and spoken forms.
  • At least 24 months of experience in a customer service or support-oriented role.
  • Residency in Florida, Ohio, Tennessee, Texas, Utah, or Virginia.
  • A minimum of 3 years of combined experience through work, education, or volunteering.
  • Strong multitasking abilities and a collaborative mindset that thrives on open communication.
  • A quiet, dedicated remote workspace with reliable internet speeds exceeding 128Mbps.

Benefits

The compensation for this role is 37000 USD per year.

  • Fully remote work environment.
  • Access to paid time off.
  • Opportunities for professional development.
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