Account Manager at Lightspeed Systems

At Lightspeed Systems, we have spent over 25 years dedicated to the education sector. We provide schools with the visibility and control they need to keep students safe, engaged, and secure through our cloud-managed solutions. With a global reach that spans 43 countries and supports over 23 million students, we are proud to be a leader in web filtering, classroom management, and data analytics. We are currently looking for a motivated individual to join our team and help us continue our mission of empowering educators and protecting students.

About the Role

We are seeking a full-time Account Manager to join our team in a remote capacity. In this role, you will be the primary point of contact for a portfolio of schools and multi-academy trusts across the UK and Ireland. You will focus on building lasting relationships, driving successful renewals, and identifying opportunities to expand the reach of our solutions within the education market.

Key Responsibilities

• Manage a dedicated portfolio of education customers, serving as their main point of contact to ensure they receive maximum value from our services.
• Lead renewal conversations and proactively identify cross-sell or upsell opportunities to help schools achieve their goals.
• Maintain detailed records of customer interactions, account health, and sales forecasts within Salesforce to ensure our internal teams remain aligned.

Requirements

To be successful in this position, you should bring a blend of relationship-building skills and commercial awareness. We are looking for candidates who possess the following:

• At least 2 years of professional experience in account management, customer success, renewals, or B2B sales.
• A strong understanding of the UK education landscape, including familiarity with schools and multi-academy trusts.
• Proven experience using CRM platforms, specifically Salesforce, to manage customer data and sales activities.
• Excellent communication skills and the ability to work effectively and independently in a remote environment.
• A bachelor's degree is preferred, along with prior experience in the SaaS, technology, or EdTech sectors.

Location

This position is based in the United Kingdom and is a remote role.

Compensation and Benefits

We value our team members and are committed to supporting your professional and personal well-being. Employees in this role will receive the following benefit:

• Remote work flexibility.