Digital Customer Success Manager
100k - 120k USD
Remote
Full Time
#Sales
#Customer Success
#CRM
#Product Analytics
#Lifecycle Marketing
#SSO
#SCIM
Bitwarden is the trusted leader in identity security, helping millions of users, developers, and enterprises across the globe securely manage and share sensitive information. We are headquartered in Santa Barbara, California, and our mission is to make robust security accessible to everyone through password management, secrets management, and innovative passkey technology. We are looking for passionate individuals to join our team and help us build a more secure internet experience.
What is this role?
We are seeking a Senior Digital Customer Success Manager to join our team on a full-time, remote basis. This is a unique, newly created position designed to serve our growing base of business customers through a scaled, digital approach. Unlike traditional roles that manage a fixed book of business, you will operate a pooled coverage model, using data and lifecycle signals to provide proactive support where it is needed most.
What will you do?
- Manage a health-score-based customer queue to identify accounts with stalled adoption, churn risk, or expansion potential, and prioritize your outreach accordingly.
- Proactively engage with customers through webinars, email, and office hours to guide them through key milestones like onboarding, admin setup, and security configuration.
- Partner with our Lifecycle Marketing, Product, and Sales teams to build repeatable one-to-many programs and influence product improvements based on customer insights.
What makes you a great fit?
You are a data-driven professional who is comfortable working in a remote environment. We are looking for someone with strong interpersonal skills and a consultative mindset. You should be fluent in English and possess a deep understanding of the following areas:
- Customer Success and Sales strategies.
- Experience using CRM, Product Analytics, and Lifecycle Marketing tools.
- Familiarity with identity and access concepts, including SSO, SCIM, and directory synchronization.
What's in it for you?
The starting base compensation range for this role in the United States is $100,000-$120,000 OTE. Beyond the salary, we offer a supportive environment where you can grow your career and make a real impact. Our benefits include:
- The flexibility of remote work.
- Access to professional development opportunities.
- A dedicated learning budget to help you sharpen your skills.
