Senior Customer Success Manager at FITT

F
FITT

Senior Customer Success Manager

Remote

Full Time

#Sales

#Customer Success

#Account Management

#Growth Marketing

#Data Analysis

#Cross Functional Collaboration

#Strategic Planning

#Onboarding

#Growth

#Campaign Management

FITT is looking for a Senior Customer Success Manager

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Are you ready to shape the future of health and wellness? We are partnering with a premier consumer health platform that counts industry giants like Peloton, WHOOP, and Sleep Number among its collaborators. This is your chance to join a high-impact team that helps brands integrate HSA and FSA payment solutions, directly influencing how consumers invest in their well-being.

Role at a glance

We are looking for a Senior Customer Success Manager to join our team in a full-time, remote capacity. This is a senior-level position open to candidates located anywhere who are passionate about driving growth and managing high-value merchant relationships.

Your impact

  • Lead seamless onboarding: You will manage the end-to-end implementation for our marquee partners, ensuring their technical and marketing activation sets them up for immediate and long-term success.
  • Champion merchant success: You will act as a dedicated partner to our clients, providing white-glove service, gathering critical product feedback, and building deep relationships that foster loyalty.
  • Drive revenue and growth: You will collaborate with our growth marketing team to execute data-driven campaigns and strategic initiatives that boost transaction volume and maximize merchant ROI.

What you'll need

We value execution and a hunger for results over specific academic backgrounds. The ideal candidate will possess the following:

  • Strong analytical skills and the ability to make decisions based on data.
  • A proven track record of cross-functional collaboration and effective communication.
  • Experience in growth marketing, account management, or sales operations.
  • Familiarity with the health, wellness, or fintech sectors is highly desirable.
  • The ability to manage multiple high-priority projects in a fast-paced environment.
  • Fluency in English.
  • A proactive, autonomous, and resourceful mindset.

Perks and compensation

We offer a flexible work environment designed to support your productivity and lifestyle.

  • Remote work flexibility.
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FITT

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