Customer Experience Associate I at Wisetack

Since 2018, Wisetack has been dedicated to creating transparent, intuitive consumer lending products that empower service-based businesses like auto repair shops, veterinarians, and HVAC providers. We are a well-funded startup backed by top-tier venture capital firms, and our leadership team brings deep expertise from prominent fintech companies. We take pride in our growth and our commitment to building a healthy company culture, which has earned us recognition as a Great Place to Work. Our success is driven by our core values, which include putting customers first, acting with speed, and maintaining a human-centric approach to financial products.

What is this role?

We are looking for a Customer Experience Associate I to join our team on a full-time, remote basis. This is a mid-level position requiring at least two years of relevant experience. You will play a vital role in our borrower support operations, ensuring that our customers receive clear, empathetic, and accurate assistance as they navigate their financing journeys.

What will you do?

• Provide high-quality support to borrowers via phone and other channels, guiding them through applications, payments, and account inquiries with a focus on empathy and clarity.
• Take full ownership of borrower issues from the initial contact through to final resolution, ensuring that all interactions are documented accurately and that customers remain informed about their status.
• Collaborate with internal teams to identify product friction or process gaps, using your insights to help improve our workflows and overall customer experience.

What makes you a great fit?

To thrive in this role, you should be comfortable working in a high-volume environment where phone support is a primary focus. We value candidates who are curious and eager to integrate AI tools into their daily workflows to boost efficiency and quality. Key qualifications include:

• At least 2 years of experience in customer support, financial services, or a similar client-facing role.
• Strong proficiency in using support platforms such as Salesforce or Zendesk.
• Excellent verbal and written English communication skills.
• A proven ability to manage complex tasks with high attention to detail, especially within the consumer lending or regulated industries.
• A willingness to work weekends as part of your schedule.
• Strong problem-solving skills and a commitment to taking ownership of customer outcomes.

What's in it for you?

The annual salary for this position is 52,000 USD. In addition to your compensation, you will receive the following perks:

• Equity compensation to help you share in our long-term success.
• The flexibility of a remote work environment.