#Data Analysis
#Program Management
#APIs
#AI
#Automation
Imagine a team where every initiative is designed to put customers first, where the work you do today shapes how organizations around the world stay secure tomorrow. At Torq, we build automation solutions that help security and operations teams respond faster and smarter, and we are growing a customer organization that turns that technology into lasting success for the people who rely on it.
The opportunity
As Program Manager, Customer Org Operations, you will sit at the center of our customer-focused efforts. Working side-by-side with the Chief Customer Officer, Customer Success, and Field Engineering, you will turn strategy into action by guiding cross-functional projects from first idea to measurable result. Your work will keep our teams aligned, our metrics clear, and our customers supported as we scale.
A day in the life
- You will gather updates from product, sales, marketing, and finance teams, then translate those moving pieces into clear status reports and next-step plans that keep everyone moving in the same direction.
- You will build and refine dashboards that track program health, customer outcomes, and operational efficiency, turning raw data into stories leaders can act on.
- You will keep complex, multi-quarter initiatives on track by spotting scope changes early, removing roadblocks, and ensuring every project stays true to our standards and goals.
Who you are
You bring four to seven or more years of hands-on program management experience, ideally guiding large, end-to-end programs at a cybersecurity vendor, managed service provider, or managed security service provider. You are comfortable working with AI, automation, and APIs, and you know how to turn data into clear reports that drive decisions. Strong written, verbal, and presentation skills come naturally to you, and you thrive when juggling multiple priorities at once. Above all, you care deeply about customer success and enjoy the challenge of turning ambitious plans into delivered results. We welcome applicants whose experience is close but not an exact match; different backgrounds and perspectives strengthen our team.
Why you'll love it here
You will work from anywhere in the United States on a fully remote schedule, giving you the freedom to shape your day around both your work and your life outside of it. We are committed to building a diverse, empowered team and to creating an environment where great people with varied experiences can do their best work together.
Torq
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