IT Support Specialist at Lugano Diamonds

At Lugano Diamonds, we believe in the power of a proactive mindset and a people-first approach. We are a fast-growing team dedicated to innovation and excellence, always striving to find a path to yes. If you are ready to help us shape a future of brilliance while mastering your craft in a collaborative environment, we want to hear from you.

Role at a glance

We are looking for a Senior IT Support Specialist to join our team on a full-time basis. This is an on-site position located in the United States, perfect for a seasoned professional who thrives in a dynamic corporate setting and is ready to take their career to the next level.

Your impact

• Manage the full lifecycle of our technology hardware, including configuring, deploying, and troubleshooting workstations, laptops, mobile devices, and telecommunications equipment.
• Act as a primary troubleshooter for complex software and operating system issues, ensuring that problems are diagnosed and resolved with high efficiency.
• Oversee our software ecosystem by maintaining accurate inventory, managing licensing, and developing clear policies for future upgrades.

What you'll need

• Strong technical expertise in troubleshooting a wide variety of hardware and software challenges.
• A solid understanding of IT security best practices to keep our systems protected.
• Advanced proficiency in the Microsoft Office Suite.
• Excellent English communication skills, with the ability to train end users and provide clear technical guidance.
• A proven track record of resolving complex technical issues while maintaining client confidentiality.

Perks and compensation

The targeted base compensation for this role is $62,400 per year. We are proud to support our team with a comprehensive benefits package, which includes:

• 401k retirement plan with company match.
• Paid time off to ensure you have time to recharge.
• Medical insurance options to keep you and your family covered.