IT Support Specialist
62.4k - 62.4k USD
On-site
Full Time
#Technology
#Support
#IT Security
#Microsoft Office
#Technical Support
About Us
Guided by our core values – The Lugano Way – our team embodies a proactive mindset that fuels our drive for success. We work with a people-first mentality and foster an environment of continuous learning and mutual growth. Our ultimate goal? To consistently find a path to YES and deliver remarkable in all we do. Through innovation, teamwork, and collaboration, we bring this to life. Join us in shaping a future of brilliance and endless possibilities.
Who You Are
You are a highly skilled IT professional who thrives in a dynamic corporate emvironment. Your proven track record of providing comprehensive technical support, addressing a wide range of requests from internal stakeholders with efficiency and expertise has prepared you to take your career to the next level. With a commitment to maintaining the integrity of IT systems, you will be a key player in fostering Lugano's technological advancement. If this sounds like you and you are eager to contribute to a thriving tech ecosystem, apply today and come be remarkable with us!
What You Will Do
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printer, mobile devices, phones, and other computer and telecommunications equipment
- Diagnose and resolve unique, nonrecurring problems associated with application software and operating systems; determine the source of the problems and classify their level, priority, and nature
- Maintain inventory of installed software, manage software licensing, and create policies and procedures for upgrades
- Work with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule
- Handle daily technical support activities on desktop support
- Train end user on usage of computer hardware and software
- Maintains client confidence and protects operations by keeping information confidential
What You Will Bring
- Demonstrated proficiency in troubleshooting hardware and software issues
- Knowledge of IT security best practices
- Proven history of successfully resolving a wide variety of technical issues in a timely manner
- Expertise in Microsoft Office Suite
- Excellent communication skills, both written and verbal
Pay Transparency
Targeted base compensation is $30 per hour plus annual bonus. The total compensation package is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Our Work Environment
Our workplace is clean, orderly, appropriately lighted and ventilated with the proper safety compliance. Noise levels are considered low and daily physical activities are considered light: office work, seldom lifting to 25 pounds, bending, stooping, kneeling, or walking. Employees must have the stamina to work long hours if assigned. Hours and days of work may vary by position. Reasonable accommodation may be made to allow people with disabilities to perform the essential functions of their job within the environment within the environment.
Our Benefits
Lugano Diamonds is a fast-growing company with many opportunities for you to master your craft and grow your career. We are proud to offer employees a generous compensation package that includes commission and bonus plans for all employees, multi-option healthcare plans, 401k with match, and paid time off. Join the team and carve your own path to the future.
Being You at Lugano
Lugano is committed to creating a diverse work environment that recruits and rewards employees based on capabilities and performance. We are inclusive, celebrate our differences, and welcome a broad range of perspectives and ideas without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join Our Team – Where People, Leadership, Innovation, and Passion come first.
