Director of Customer Marketing
248k - 351k USD
On-site
Full Time
#Marketing
#Customer Marketing
#AI
#Retention
#Product Marketing
#Market Insights
#Strategic Marketing
At Airtable we are putting no-code AI into the hands of citizen developers everywhere. Our platform powers everything from global enterprises like AWS to small businesses that are reshaping their operations, and today more than 500,000 organizations-including over half of the Global 2000-rely on Airtable to get work done.
The role
We are hiring a Director of Customer Marketing to lead our customer-facing marketing efforts on a full-time, on-site basis in the United States. This director-level position reports to the Vice President of Product Marketing and will shape how we turn a thriving global user community into lasting advocates while accelerating adoption and expansion.
Core responsibilities
- Build and own the end-to-end customer marketing strategy, guiding programs that improve onboarding, retention, advocacy, and expansion.
- Launch and scale customer advocacy initiatives that produce case studies, references, and community programs aligned with our product and solution narratives.
- Turn customer and market insights into actionable recommendations that influence product roadmaps, growth plans, and overall satisfaction.
Skills and experience
- At least five years of direct customer marketing experience, with a proven record of building world-class advocacy programs.
- Strong cross-functional partnership skills demonstrated through work with Customer Success, Product, Sales, and Marketing teams to launch new capabilities and drive expansion.
- Technical sensibility and genuine interest in AI, along with the ability to experiment with new tools and translate insights for both internal stakeholders and customers.
- Excellent written and verbal communication skills, with the capacity to articulate a clear vision that resonates with sales and marketing teams and inspires customers to adopt new solutions.
- Comfort with ambiguity and the ability to define new processes during the early stages of the AI era.
- Fluency in English.
Compensation and benefits
For work locations in the San Francisco Bay Area, New York City, and Los Angeles, the base salary range for this role is $248,000-$351,200 USD. In addition to salary, we offer equity compensation, professional development opportunities, and medical insurance as part of a comprehensive total rewards package.
How to apply
If this opportunity aligns with your experience and interests, we encourage you to apply and help shape how the world’s leading organizations adopt and champion Airtable.
