Customer Marketing Strategist at WellSaid

Who We Are: WellSaid 

WellSaid is the leading AI voice company for enterprise and professional applications. Using carefully sourced voice talent and our own AI advanced platform, WellSaid provides ultra-realistic voices that the world’s biggest brands trust to engage listeners. We build AI responsibly and ethically. 

Who You Are: 

We are looking for a Seattle-based Customer Marketing Strategist to lead our current customer base marketing efforts. In this role, you will be responsible for the customer lifecycle, which includes webinars and workshops, community management, and overseeing our presence on review sites. Your goal will be to enhance customer experience, foster engagement, and drive positive brand sentiment. As our inaugural Customer Marketing Strategist, you’ll have experience creating processes and building a strong customer community, ideally in a B2B SaaS environment.

How You’ll Contribute: 

In this role, you’ll focus on the following:

• Design and execute a comprehensive schedule of webinars and workshops aligned to customer needs
• Collaborate with internal teams to create relevant content and secure engaging speakers that maximizes customer engagement 
• Build and manage an active and vibrant online community for our customers and prospects 
• Facilitate discussions, answer questions, and address concerns to foster a positive community environment
• Develop and implement strategies to increase community engagement and growth.
• Oversee WellSaid profile on review platforms, drive campaigns to boost reviews from satisfied customers 
• Develop and ensure timely, professional responses to customer reviews
• Analyze review data to identify trends and opportunities for enhancing customer experience.
• Share insights and feedback from customer interactions to support product improvements and marketing campaigns.
• Develop and maintain metrics to evaluate the success of customer marketing initiatives
  
  

What We’re Looking For 

Our ideal candidate will have some mix of the following experience:

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• 3-5 years of experience in customer marketing, community management, or a related role.
• Demonstrated success in organizing and managing webinars and workshops.
• Experience in managing online communities and handling review site interactions.
• Strong communication skills.
• Analytical skills with the ability to interpret data and make strategic decisions.
• Ability to work independently and manage multiple projects efficiently.

 To join our team you must also:

• Must be able to be in-office in Bellevue 2-3 days a week
• be a U.S. Citizen or Permanent Resident
• pass a pre-employment background check 
  
  

What We Offer 

WS is proud to support an inclusive work environment that emphasizes each team member’s personal and professional growth. Our team is fully distributed throughout the U.S., and we support flexible schedules - work where and when you work best. You’ll have teammates just a Slack message or video call away if you ever need help solving an exciting challenge, or even if you just have a funny story to tell.

Other perks and benefits: 

• Competitive salary and stock options
• Full medical, dental, and vision insurance
• Matching 401(k) plan
• Generous vacation policy/paid time off
• Parental leave
• Learning & development stipend
• Home office stipend

As a startup, we strive to be externally competitive with companies at a similar size and stage, and internally fair in our pay practices. The hiring salary range for this role is $100,000 - $120,000, and represents the target offer range given the scope and experience expectations for this role.

What to Expect From Us 

We strongly encourage you to apply! If we feel your skills, experience, and values match, we’ll reach out about meeting with the team. 

During the interview stage, you can expect:

• An ‘intro’ call with our recruiting team (25-30 minutes)
• An interview with the hiring manager (30 minutes)
• A portfolio review
• An Interview loop with 2-3 interviews (30 minutes -1  hour each) with the team members you will be potentially working with  

All interviews will be remote via Google Meets; we are happy to make accommodations you might need to feel comfortable and set up for success in our process.

WellSaid  is honored to be an equal opportunity workplace. We realize that by bringing together teams rich in diverse thoughts and experiences, our people, company, and customers are free to flourish. We are committed to providing equal employment opportunities regardless of race, color, national origin, religion, creed, genetic information, sex (including pregnancy, sexual orientation or gender identity), age, marital status, disability, military or veteran status; or any other protected classifications or characteristics under applicable local laws.