Customer Journey Architect at Bloomreach

At Bloomreach, we are building the world’s number one Commerce Experience Cloud. We empower global brands to deliver digital journeys so personalized that they feel like magic. By combining unified customer and product data with the speed and scale of AI, we help over 850 brands-including names like Puma, Bosch, and Marks & Spencer-drive revenue and convert customers across every channel. Having recently secured $175 million in Series F funding, we are growing rapidly and looking for passionate innovators to help us shape the future of digital commerce in the AI era.

The opportunity

We are looking for a Customer Journey Architect to join our team. This is a pivotal role where you will design and optimize the end-to-end experience for our customers. You will act as the bridge between data-driven insights and creative execution, ensuring that every touchpoint from the first interaction to long-term engagement feels seamless and intentional. You will play a key role in influencing our marketing initiatives and scaling our impact within the SaaS landscape.

A day in the life

• You will map out and refine high-converting user journeys for our ideal customer profile, implementing strategies that optimize experiences across our website and digital touchpoints.
• You will conduct deep-dive analysis into user behavior and engagement metrics, using tools like Google Analytics, Salesforce CRM, Bloomreach Engagement, and Hotjar to report on performance and uncover growth opportunities.
• You will collaborate with cross-functional teams to design and execute A/B testing and personalization strategies, ensuring all customer-facing content aligns with our brand vision and performance goals.

Who you are

You are a motivated, analytical thinker with a passion for AI and a drive to improve digital experiences. You communicate clearly in English and thrive when working both independently and as part of a collaborative team. Your background includes:

• A bachelor’s degree in Marketing, Business, Data Science, or a related field.
• Proven experience in user journey mapping and personalization, ideally within a B2B SaaS environment.
• Strong technical proficiency in data analytics, with the ability to translate complex data sets into actionable business strategies.
• A testing mindset that is always looking for new ways to optimize engagement and conversion rates.
• Familiarity with UX/UI principles, web development basics, and marketing automation tools.

Why you'll love it here

We believe in providing an environment built on trust and freedom rather than rigid corporate rules. As a remote-first company, we offer the flexibility you need to do your best work. Our benefits include:

• Professional development support, including a $1,500 annual learning budget and access to internal leadership and communication programs.
• A focus on wellness, featuring subscriptions to meditation apps, an employee assistance program, and quarterly DisConnect days to help you unplug and recharge.
• Flexible hours and a remote work environment that respects your personal working style.
• Generous paid time off, including 5 days of volunteer time per year to support causes you care about.
• Opportunities for long-term growth through performance bonuses and equity options.