Serotonin

Web3 Marketing Associate

Remote

Full Time

#Marketing

#Project Management

#Digital Marketing

#SEO

#Paid Media

#CRO

#Client Services

#Operations

#Document Management

#Resource Allocation

Serotonin is looking for a Web3 Marketing Associate

Full Time Mid-Level Remote Marketing Project Management Digital Marketing SEO Paid Media CRO Client Services Operations Document Management Resource Allocation English 401k Remote work

Who is Serotonin

Serotonin is the leading breakthrough marketing and communications partner for digital asset companies, working with the top businesses and entrepreneurs in the industry on brand positioning, media relations, content, growth marketing, and go-to-market strategy. We bring together a deep expertise in financial services, digital assets, and decentralizing technologies to help innovators tackle some of the biggest challenges facing business and society by building the next generation of products, services, and experiences.

About the role

Serotonin is seeking a Marketing Associate to join our team as a strategic operations specialist responsible for increasing operational efficiency and thus profitability for new and existing clients across teams. This person has a proven track record of creating smooth operations & processes for marketing teams. They will be responsible for organizing, task shepherding, and setting deadlines for all client projects. They will also be overseeing operation and team bandwidths, while working in concert with a strategic lead on client accounts to ultimately ensure delivery of key deliverables. This position reports directly to one of our Sr. Marketing Directors.

Responsibilities

Ultimately responsible for on-time delivery of client work

Oversee operations of strategic client accounts including project management, document management, timelines, resource allocation, and profitability analysis

Manage a tight client operations process, from kickoff to closure

Actively work with a Sr. Marketing Director on their accounts to determine project management needs

Sets deadlines, keeps project management software up to date, follows up with internal and external teammates to maintain operational efficiency

Shepherd the internal team to maintain deadlines

Second responder for client channels

Own agendas & notetaking for client meetings, determine next steps, send agendas before and recaps after meetings for all parties

Own weekly updating of OKR’s, KPI’s, and meeting agendas

Create monthly client business reviews

Distribute major strategic documents to Marketing Directors and / or strategic advisors

Flag any and all delivery issues to leadership team for input / problem solving

Requirements

2+ years of experience in client services operations within marketing

Agency experience required

Proven track record of growing client relationships over time

Strong understanding of digital marketing (SEO, paid media, CRO, etc.)

Strong communication and collaboration skills

Benefits

Competitive Salary

401k (US Only)

Health Insurance (US Only)

Remote Work Environment

Flexible PTO

Maternity/Paternity Leave

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Web3 Marketing Associate at Serotonin