UX Ops at Brevo

Brevo is a rapidly expanding CRM suite that helps millions of organizations connect with their audiences through intuitive technology. Our platform provides a unified view of the customer journey, offering tools for email, SMS, WhatsApp, and marketing automation. With over 500,000 businesses across 180 countries-including notable names like Louis Vuitton, eBay, and Michelin-trusting our infrastructure, we have achieved 142 million euros in ARR and continue to grow our global team of nearly 1,000 employees. We are currently seeking a UX Ops professional to join our product team in Paris. In this role, you will report to our Product and UX Ops Manager and help support a diverse group of 50 specialists focused on product management, design, and research.

Key outcomes

• Enhance team satisfaction and efficiency by fostering a productive work environment through training, communication, and team building.
• Optimize design processes to ensure a seamless integration between our product and design cycles.
• Facilitate cross-functional collaboration, acting as the primary link between UX experts and our product, tech, and revenue departments.
• Champion the value of user experience throughout the organization to ensure our design standards remain a priority across all departments.

Requirements

• Three to five years of professional experience in a UX Ops or Product Ops capacity.
• Comprehensive understanding of design processes and various UX disciplines.
• Proven expertise in building and managing workflows using tools like Zapier or Make.
• Proficiency with industry-standard design and research tools, specifically Figma and platforms such as Dovetail, Maze, or Fullstory.
• Strong communication skills, with the ability to influence stakeholders and build effective professional relationships.
• A data-driven mindset and a commitment to achieving measurable, incremental progress.
• A proactive approach to learning and professional development.

Preferred qualifications

• Practical experience working with product analytics software.

Compensation

We offer a comprehensive benefits package designed to support both your professional growth and personal well-being. Our perks include:

• Flexible working hours and a hybrid work model, including two days of remote work per week.
• Relocation assistance for international candidates.
• Comprehensive private health care with 70% company coverage.
• Meal vouchers via Swile and access to the Leeto works council platform.
• Support for personal and professional well-being via the Welii platform.
• Generous leave policies, including RTT, fully paid second parent leave, and dedicated leave for sick children.
• Educational support, including English and French language classes and access to over 155,000 Udemy courses.
• A dedicated budget to help you set up your home workspace.
• Global company offsites, social and green committees, and a modern office environment in a central location.

How to apply

We are committed to diversity and inclusion, and we evaluate all candidates based on their skills and experience. If you are ready to contribute to a fast-growing, international team, we invite you to submit your application to join us at Brevo.