MO Studio
Technical Writer
Remote
Full Time
#Design
#Technical Documentation
#Content Management
#Customer Support
#Agile Delivery
#SaaS
MO Studio is looking for a Technical Writer
Full TimeMid-LevelRemoteDesignTechnical DocumentationContent ManagementCustomer SupportAgile DeliverySaaSEnglishRemote work401kUnlimited vacationMedical insuranceDental insuranceVision insuranceLife insuranceDisability insurance
Contingent upon contract award
Intro
MO helps government leaders achieve their mission by designing intuitive and sustainable customer experiences that build trust and improve satisfaction. We use human-centered design to modernize and transform customer and employee experiences. We’re a small team of interdisciplinary creatives with mission, impact, and service to others deeply rooted in our DNA. We’re naive enough to believe we can change the world and bold enough to take the chance to do it.
We combine design thinking with agile delivery methods to drive visionary, human-centered products to market. Our custom solutions range in size from completely revamping an entire application to refreshing small pieces of a larger product. Everyone at MO directly impacts the direction and success of the company, and we own our roles. We value integrity, curiosity, and courage, and we operate collaboratively and with accountability while consistently challenging each other in the pursuit of excellence. At MO, we delight in creating one-of-a-kind products and experiences. Your imagination is the only limit on what you can do here!OverviewAre you looking to make an impact? We are looking for a Technical Writer to support our government client.
In this position, you will be working in a small, cross-functional team to understand and synthesize customer needs, create technical documentation empowering our customers to easily navigate content management processes, strategize improved service delivery, design innovative solutions built on SaaS and PaaS products, and provide helpful, friendly, and responsive customer support. If you have experience creating customer-facing technical documentation and customer support that helps bridge gaps between customers and interdisciplinary teams, we’d love to hear from you.
What You’ll Do:
What We’re Looking For:
What Isn’t Required
What We’re Looking For
Perks
Work Schedule:
40 hour work weeks M-F with commitment to availability either 8a - 12p EST or 4p - 8p EST to ensure daily customer support coverage from 8a - 8p EST split between two roles.
Virtual: This is a remote role. This role requires approximately 5-10% travel, which may include occasional overnight stays.
*Candidates located in DC preferred.
Note: to ensure we remain compliant with all state, county, and local employment and tax regulations, applicants must currently reside in one of the following states to be considered for employment with MO. This list will be updated periodically as our PeopleOps team works to open up hiring in additional states.
AL, AZ, CA, DC, GA, IL, KS, OR, NC, NV, NY, MI, ME, MA, CO, MD, VA, WA, FL
This position requires US Citizenship and is conditional upon the contract award.
We're MO
MO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We value diversity and inclusion and encourage all interested candidates to apply. If you have more experience beyond what is detailed here, we’d be happy to take a look. If you meet most but not all of the requirements, we still want to hear from you.
The Company reserves the right to conduct background and/or reference checks on all prospective employees. Your job offer is contingent upon satisfactory completion of such background and/or reference check as applicable. Additionally, this position may require a government background investigation to be completed and adjudicated dependent on your role and project . This offer will be withdrawn if any of the above conditions are not satisfied.
In support of the Colorado Equal Pay Transparency Act, and others like it across the country, MO job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility.
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