Sr Manager, Account Management at FORWARD

The Sr Manager, Customer Acquisitions Identifies, tracks, and responds to new opportunities in California by leveraging existing relationships, developing new relationships, and acting as a trusted business partner to public sector customers. In some cases, this role may independently manage an opportunity lifecycle (prospecting, qualifying, developing, and negotiating contracts to close), but this role is also responsible for mentoring a diverse team to achieve collaborative wins. 

This role ensures that prospect information is tracked and leads are generated. As a subject matter expert, this position guides the team in creating pitch decks and proposals for customers. The Growth team has two main categories for opportunities and the focus for each is as follows:

• Inbound Opportunities
  • Help identify ways FORWARD can administer newly funded or expanded programs from the legislative budget 
  • Connect with key stakeholders and department staff to understand their pain points and identify opportunities for FORWARD to support their work
• Expansion Opportunities
  • Maintain close ties with existing customers and be present during fulfillment conversations in order to be considered a trusted thought partner for customers
  • Continue strategic outreach to existing customers with the goal of identifying and proposing pilot programs and expansion opportunities
  • Identify and propose pilot programs for customers, stand up new pilot programs, design a playbook for successful programs, and facilitate a smooth handoff to the Operations Team

This position acts as a member of the Growth leadership team and oversees a team focused on growth of business in California. Therefore, this role is responsible for hiring, training, providing feedback and mentoring team members to support and grow customer acquisition activities. The California Growth team is responsible for conference attendance and customer site visits. This role supports those activities by helping to coordinate on-site meetings, plan networking or social events, and ensure that hotel or other accommodations for team members is secured.

Above all, the Sr Manager is committed to the growth of FORWARD’s mission by consistently achieving ambitious sales targets, collaborating closely with both the Growth and Operations teams, and thinking strategically about product use cases and potential customer needs. This role provides timely reporting to senior-level management on goals, metrics and lessons learned to ensure ongoing growth. Additionally, this role serves as a thought leader to customers and is seen as a trusted advisor on how to run assistance programs at-scale.