Senior Product Designer
Hybrid
Full Time
#Product
#Design
#Customer Experience
#User Experience
#Product Design
#Strategic Planning
#Customer Feedback
#Analytics
#Data
#Team Management
#Visual Design
At FrankieOne, we are on a mission to redefine identity verification and fraud prevention across the world. Serving an expansive client base across 120 countries in a multitude of sectors—from banks and fintechs to gaming and beyond—we provide best-in-class onboarding and fraud detection solutions. Our diverse and impressive clientele includes industry heavyweights like Shopify, Westpac, AfterPay, and Binance, as well as the fastest-growing fintechs. With approximately $50 million in funding from the world's largest VCs, including AirTree in Australia and GreyCroft in the US, we've solidified our position as a trusted global leader.
But what really sets us apart is our dedication to the mission. We are fiercely committed to protecting customers and minimising their exposure to risk. We strive to provide a trusted, scalable experience that not only meets regulatory requirements but also genuinely makes people smile. When you join the FrankieOne team, you're joining an energetic, hoodie-wearing, compliance tech-geek team that loves nothing more than solving big problems and dreaming big in the process. We move fast and fix things, because that's what it takes to help global companies do big things, fast.
The role
We’re looking for a Senior Product Designer who is inspiring, collaborative and has an absolute passion for design. With expertise in across customer experience, user experience and product design, you bring these various areas together to understand the customers needs and deliver an exceptional experience in return.
Reporting to our Head of Product, you will be a leader. You’re willing to roll up your sleeves to do the do and will support your team to do the same.
Your Ticket to Success:
- Own the function. Working alongside the CPO, you contribute to the strategic planning and management of the CX function. You use customer feedback, analytics and insights to drive a strategic vision for design as well as develop and define the suitable methods and tools to be used to deliver on it!
- Simplify complexity. You distill complex problems and propose simple, elegant design solutions.
- Inspire. You proactively manage your team, ensuring they are set up for success. You know their strengths, support them with their developmental areas and achieve steady improvements in the ways of working.
- Data Savvy. You know the right question to ask, how to design experiments and how to gather and distill data to make informed design decisions.
- Finger on the pulse. You work with our clients to understand their needs, translating them into actionable design enhancements. You understand how you need to communicate your dependencies, requests and progress to internal stakeholders in a clear, realistic and concise way.
- Get Stuck In. You’re not just here to lead your own work (although that’s a very important part) but we do expect you to actively get involved with the work alongside the team.
- Be an advocate. For Frankie, for the product, for our people and for our values.
In a previous life you have:
- 6+ years experience in design, customer experience, user experience, product management or service design using design thinking in a start-up environment
- Delivered a lot with little and have ideally been part of a small design function in the past, mentoring others within the team
- Implemented lean design practices and processes and know where to focus attention to maximise ROI.
- Developed a strong understanding of both B2B and B2C facing digital products and proven experience designing and delivering for each.
- A proven high level of attention to detail with a strong visual design background.
Ideally worked in banking, FinTech, SAAS based products, or identity verification.
Our benefits & ways of working
- Pick your own tech. We want you to be comfortable with your technology. That's why every employee is given an allowance to purchase the technology they want. Team PC or Team Mac, we won't judge!
- Ongoing Development Opportunities. We pride ourselves on our culture of continuous development and learning.
- Hybrid Working: We come together 3 days a week so we can maintain our vibrant office culture. Part of the Stone & Chalk startup ecosystem, our offices come with a LOT of perks and community events including weekly breakfast, fortnightly 'Chalk Chills' drinks and 'Sweet Spot'.
- Enhanced Parental Leave. We offer up to 12 weeks paid parental leave for primary carers and 4 weeks for secondary (with the option to swap in if needed) & flexible public holidays.
- Team Building & Social Events. Trivia or board game fan? We have you covered. We run regular team building and social events to maximise collaboration across teams.
- MERCH: On starting, you will receive a coveted Frankie hoody and t-shirt.
Creating a diverse and inclusive culture is fundamental to our success here at FrankieOne. We welcome and value all religions, national origins, gender identity or expressions, sexual orientation, marital status, age profiles, and those with specific needs. We are also aware that women and other marginalised people may only apply if they tick every box. However, even if you don't meet every single point on our job description, as long as you meet any essential criteria, and are motivated and curious to learn then please get in touch. We’d love to have a chat and take it from there!
FrankieOne
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Company Size
51-100
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