RevenueCat
Senior Customer Success Manager
168k - 168k USD
Remote
Full Time
#Marketing
#Customer Success
#Growth
#Support
#Sales
#Engineering
#Account Management
#Consulting
#Data Analysis
#Communication Skills
RevenueCat is looking for a Senior Customer Success Manager
Full TimeSeniorRemoteMarketingCustomer SuccessGrowthSupportSalesEngineeringAccount ManagementConsultingData AnalysisCommunication SkillsEnglishRemote workEquity compensationFlexible hoursPaid time offProfessional developmentLearning budget
We help mobile subscription businesses grow by providing the infrastructure that powers more than $4B in annual in-app purchases for thousands of apps, including VSCO, Notion, and ClassDojo. As a Senior Customer Success Manager you will act as a growth advisor who turns customer data into clear, actionable tactics that increase revenue.
Responsibilities
- Manage a portfolio of customer relationships from initial onboarding through long-term growth.
- Analyze customer data to identify opportunities and share concrete recommendations.
- Develop educational materials such as workshops and written guides that help customers adopt new strategies.
- Track and report on key success metrics to measure impact on customer outcomes.
- Collaborate with Product, Marketing, Sales, and other teams to surface customer needs and shape product direction.
- Coordinate across time zones in an asynchronous environment using Notion, Slack, Zoom, and Linear.
Must-haves
- Four or more years of experience in customer success, marketing, growth, support, sales, engineering, account management, or consulting.
- Experience working with mobile app businesses or a strong interest in becoming an expert in this space.
- Proven ability to analyze customer data and translate findings into actionable insights.
- Strong written and verbal communication skills that work with both technical and non-technical stakeholders.
- Comfort managing multiple accounts and projects simultaneously in a remote, asynchronous setting.
- Experience in early-stage startup environments with limited formal processes.
- Fluency in English.
Nice-to-haves
- Background in app growth strategies or subscription revenue optimization.
- Familiarity with tools such as Notion, Slack, Zoom, and Linear.
Benefits
- $168,000 USD salary.
- Competitive equity with a 10-year exercise window.
- Fully remote work with flexible hours.
- Suggested 4–5 weeks of paid time off.
- $2,000 USD home office budget.
- $1,000 USD annual learning budget.
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