Response Team Specialist at Honor

At Honor, our mission is to expand the world’s capacity to care. Since our founding in 2014, we have grown into a Series E funded unicorn valued at over $1 billion. By combining sophisticated technology with a human touch, we are revolutionizing how society supports aging adults, their families, and care professionals. Our acquisition of Home Instead in 2021 solidified our position as the operator of the world’s largest home care network. We are looking for a dedicated Response Team Specialist to join our remote-first team and help us continue this important work.

Key outcomes

• Serve as the primary point of contact for potential clients via phone, email, and chat, ensuring a welcoming and supportive experience.
• Manage inbound inquiries and initiate outbound contact for web leads to educate families on our services.
• Utilize consultative selling techniques to assess customer needs and schedule in-home care consultations for our franchise network.
• Meet monthly performance targets related to sales goals, call handle time, quality, and overall productivity.
• Build and maintain strong relationships by listening attentively to client concerns and providing clear, persuasive solutions.
• Resolve scheduling conflicts and service-related issues proactively to ensure a seamless buying experience.
• Collaborate effectively with management, franchise owners, and internal staff to support the broader care network.

Requirements

• A high school diploma or GED is required.
• At least 3 years of experience in a call center environment.
• At least 3 years of experience in phone-based sales, covering both inbound and outbound calling.
• Proficiency in using softphones and various CRM software tools to track leads and manage customer interactions.
• Strong verbal and written communication skills with the ability to connect personally with callers.
• A stable home office environment with hard-wired internet providing at least 100 mbps download and 20 mbps upload speeds.
• The ability to remain focused and productive while working remotely.
• Fluency in English.

Preferred qualifications

• A Bachelor’s degree is preferred.
• Prior personal or professional experience providing care for an aging individual is highly valued.

Compensation

The hourly hiring range for this position is $19.50 to $22 USD. Beyond base pay, we offer a comprehensive total rewards package that includes:

• Equity compensation.
• 401k plan with up to a 4% company match.
• Medical, dental, and vision insurance, including zero-cost plans for employees.
• Employer-paid short-term disability, long-term disability, and life insurance.
• A generous paid time off program.
• Wellness programs, mental health benefits, and a discount program.

How to apply

If you are passionate about helping aging adults and want to contribute to a mission-driven team, we invite you to submit your application. We conduct an entirely virtual interview and onboarding process for all our remote roles, and we look forward to learning more about your experience and how you can support our network.