QA Automation Engineer at Diabolocom

At Diabolocom, we help organizations across the globe build lasting brand loyalty and accelerate sales growth. Our cloud-based platform uses proprietary AI to optimize contact centers for medium to large businesses, ensuring that customer interactions are managed efficiently across every channel. As a telecom operator, we provide premium voice quality and global phone number support, while our AI services automate complex tasks and improve data quality. With a presence in Europe, the USA, Brazil, and the UAE, we support over 350 clients with agents working from more than 60 countries. We are currently looking for a talented Senior QA Automation Engineer to join our AI department and help us shape the future of customer experience.

What you'll be doing

• You will design and maintain robust automation frameworks using tools like PyTest, TypeScript, Playwright, and k6 to ensure the reliability of our AI products.
• You will collaborate closely with our R&D team and AI engineers to test inference results, manage datasets, and validate machine learning models.
• You will develop comprehensive test strategies for APIs and pipelines, including specialized testing for LLM behavior such as anomaly detection and prompt injection.

What you'll bring

We are looking for a proactive professional who thrives in a collaborative, multicultural environment. You should possess the following qualifications:

• At least 5 years of professional experience as a QA Engineer or SDET.
• Advanced proficiency in Python and experience with performance profiling to identify software bottlenecks.
• Strong expertise in load and stress testing, including the ability to measure and estimate service SLAs and SLOs.
• Excellent command of the English language, both in written and spoken communication.
• A strong background in Linux and familiarity with AI or machine learning application testing is considered a significant advantage.

What you'll get

Joining our team means working on impactful projects with cutting-edge technology. We offer the following benefits to support your work and well-being:

• Full remote work flexibility with the option to work from anywhere.
• Paid time off to ensure you maintain a healthy work-life balance.
• Company retreats in exciting locations like Corsica, Marrakech, and Djerba.
• Access to top-tier IT equipment to help you perform your best.
• Swile lunch vouchers.

Our recruitment process is designed to be transparent and thorough:

1. You will complete a home technical challenge.
2. You will have an introductory call with a Talent Acquisition Manager.
3. You will participate in a technical interview with our Head of AI Technology and our QA Tech Lead.
4. You will meet with our Head of AI Product for a team fit discussion.
5. You will conclude with a job offer meeting with our Head of AI Production.