Pricing Strategy Manager at Twilio

See yourself at Twilio

Join the team as Twilio’s next Pricing Strategy Manager

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This is a high-impact role, critical to driving Twilio's pricing strategy and operationalizing key pricing processes. Your work will directly contribute to accelerating Twilio's business growth while simplifying the purchasing experience for our customers.

This is an exciting time to join Twilio’s pricing team as we innovate on pricing models that support our expanding product portfolio. As a Pricing Strategy Manager, you will leverage your expertise in pricing and packaging to drive the success of Twilio's platform-wide monetization strategy. Reporting to the Director of Monetization & Pricing Strategy, you will play a pivotal role in shaping pricing and packaging strategies for the product portfolio, including for Twilio’s largest and most strategic line of business.

Responsibilities

In this role, you’ll:

• Shape Strategy: Develop pricing and packaging strategies that optimize business performance, incorporating considerations like price elasticity, product strategy, competitive differentiation, and financial analysis.
• Partner with Product: Work closely with Product teams to understand the product strategy and roadmap, providing insights into competitor pricing and packaging to inform requirements.
• Analyze Data: Dive into sales, customer, product, competitive, and financial data to uncover opportunities, test hypotheses, and scale successful strategies.

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Pricing Expertise: 8+ years of relevant experience in pricing strategy, including at least 3 years in roles with significant responsibility for pricing in telecom, SaaS, or adjacent industries.
• Project Management: Proven track record of delivering complex, cross-functional projects that generate measurable business impact.
• Financial Modeling: Hands-on experience developing pricing models and evaluating monetization frameworks to support strategic decisions.
• Communication Skills: Excellent oral and written communication skills, with the ability to influence peers and senior leadership effectively.
• Education: Bachelor’s degree or equivalent experience.

Desired:

• Industry Expertise: Past experience in a B2B environment.
• Global Considerations: Familiarity with regional pricing challenges, including regulatory constraints and market-specific strategies.
• Pricing Methodologies: Understanding of pricing survey techniques (e.g., conjoint analysis, Van Westendorp).
• Education: preference for candidates with an MBA

Location

 This role will be remote, and based in Ontario, British Columbia, or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in British Columbia. : $107,300 - $134,100 CAD

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state. 

Applications for this position will be accepted until February 28, 2025 but may change based on business needs.