Catbird

MBA Intern - Customer Strategy, Insights & Analytics

48k - 48k USD

Remote

Internship

#Marketing

#Data Analytics

#CRM

#Google Analytics

#Customer Research

#Looker

Catbird is looking for a MBA Intern - Customer Strategy, Insights & Analytics

Internship Student Remote Marketing Data Analytics CRM Google Analytics Customer Research Looker English Remote work

48k - 48k USD per year

Catbird is filling an exciting role for a customer strategy MBA associate, reporting to the VP of Marketing & Communications. The ideal candidate will be available for a 2 month semester based project, with a flexible start date in Winter 2025.

They will partner closely with our marketing, merchandise, and CX teams to conduct research and translate our customer data – supporting 2025 priorities for enhancing the Catbird customer experience.

Schedule: 3 days a week, 9:30 am to 5:30 pm

This is a remote position with the option to work from our Brooklyn, NY HQ if desired.

Analyze CRM data, customer service feedback, customer purchase behavior, and survey insights to build out the following:

Streamlined customer dashboards for ongoing and ad hoc analysis

Summary of key insights and actions to wider team

Automated reporting in Catbird’s BI platform, Looker

Partner with marketing to set up flow for a quarterly customer focus group

Define additional metrics and tracking to measure Catbird’s retention health and brand heat

Identify shifts within our customer behavior and relevant actions to drive growth

Build upon our existing core customer demographics with up-to-date insights across purchase behavior, product affinity, and psychographic data

Our Ideal Candidate

Current MBA candidate

Past corporate strategy, consulting, or CRM experience is a big plus!

Strong data analytics and qualitative skills

Deep experience in analytics platforms (Looker, Google Analytics)

Experience with customer research methods – including coding and deploying surveys, and social listening

Ability to translate insights into actionable strategies

A strong communicator who enjoys collaborating with small, cross functional teams

A passion for the Catbird brand and sustainability mission a deep plus!

Compensation: $4,000/month

In lieu of an hourly wage, students can pursue an Independent Project and receive school credit.

Catbird

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MBA Intern - Customer Strategy, Insights & Analytics at Catbird