Manager, Smart Home
On-site
Full Time
#Marketing
#Project Management
#Communication Skills
#Technical Knowledge
#Content Creation
#Customer Support
At Alarm.com, we are the driving force behind the cloud-based platforms that make homes and businesses smarter, safer, and more efficient. With over 7.6 million customers relying on our technology, we are constantly pushing the boundaries of what is possible in artificial intelligence, machine learning, and video analytics. We are looking for a creative and adaptable leader to help us evolve our smart home ecosystem, specifically by bridging the gap between professional installation and the growing demand for consumer-led setups.
The opportunity
As our Manager for Smart Home, you will take the lead on our Direct-to-Consumer initiatives. This is a high-impact role where you will shape how our users interact with everything from smart locks and thermostats to advanced video surveillance and doorbell cameras. You will be instrumental in building the strategy that allows our technology to reach more people through intuitive, consumer-friendly installation paths. By working closely with our product, marketing, and support teams, you will ensure that our hardware and software solutions deliver a seamless experience that aligns with our brand promise.
A day in the life
- You will spearhead the transition of our smart home product line, adapting complex systems so they are easy for customers to install and manage on their own.
- You will craft engaging written and video content that serves as a roadmap for our users, helping them with everything from initial product setup to troubleshooting common questions.
- You will collaborate across departments to monitor market trends and gather direct customer feedback, ensuring our product roadmap remains at the cutting edge of the industry.
Who you are
You are a natural project manager who thrives when juggling multiple priorities in a fast-paced environment. You bring a deep technical understanding of smart home and IoT products, and you have a proven track record of managing consumer-focused technology. Your communication skills are top-tier, allowing you to translate technical concepts into clear, helpful content for our users. You are a collaborative team player who is comfortable working with cross-functional partners, and you always keep the customer experience at the heart of your decision-making. Proficiency in English is required for this role.
Why you'll love it here
We believe in hiring the best, which means you will be surrounded by high achievers who are passionate about their work. You will have the chance to make an immediate impact, taking ownership of new technologies as they head to market. We also value our culture, hosting regular happy hours and events to keep things fun. Our team is based in the United States and works from the office 4 days a week to foster true collaboration. We offer a comprehensive benefits package to support your well-being, including:
- A 401(k) plan with employer matching.
- Generous maternity and paternity leave policies.
- Company-paid disability and life insurance.
- Access to wellness programs and resources.
Alarm.com
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Company Size
251-500
Markets
