Manager Sales and Marketing Operations at Relay

Relay is a cloud-based technology platform dedicated to transforming how frontline teams communicate, stay safe, and boost their productivity. We are on a mission to bring modern digital operations to the frontline workforce, a sector that has historically lacked the software tools it needs to thrive. Over the past five years, we have seen incredible growth as a B2B company, and we are now looking to expand our marketing team based in Raleigh, North Carolina. If you are passionate about technology and want to align your career with a mission that makes a real difference, we would love to hear from you.

What is this role?

We are seeking a Manager of Sales and Marketing Operations to join our team on a full-time, hybrid basis. This is a management-level position where you will report directly to the Director of Revenue Operations. You will serve as a hands-on leader, managing our core technology stack and optimizing the processes that allow our sales and marketing teams to engage enterprise accounts and convert inbound leads effectively.

What will you do?

• Administer and optimize our CRM, specifically HubSpot, alongside our marketing automation platforms and additional sales tools to support our account-based marketing initiatives.
• Maintain high standards for data integrity by managing contact enrichment, lead-to-account matching, and target account list management.
• Develop and maintain comprehensive dashboards and reports to track vital performance metrics, including pipeline progression, campaign success, and account engagement.

What makes you a great fit?

To succeed in this role, you should possess a strong background in sales operations, marketing operations, or a combined revenue operations role within a SaaS environment. We are looking for someone who brings the following skills and qualities:

• At least 3 years of relevant professional experience.
• Deep proficiency in CRM administration, with a strong preference for those experienced in HubSpot.
• A strategic mindset regarding Account-Based Marketing and a sharp eye for data management.
• Excellent problem-solving and communication skills, paired with the ability to thrive in a fast-paced, evolving workplace.
• Fluency in English.

What's in it for you?

We believe in supporting our team members both personally and professionally through a comprehensive benefits package designed to help you integrate work into your life. Our perks include:

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• A 401k savings plan.
• Generous paid time off.
• Access to wellness programs, including an onsite fitness center.
• A collaborative hybrid work environment at our amenity-rich headquarters in Raleigh, NC.