Manager of Client Engagement at Crowell & Moring

At Crowell & Moring LLP, we serve as an international law firm with a global footprint across the United States, Europe, MENA, and Asia. We are dedicated to representing Fortune 500 companies in high-stakes litigation, regulatory matters, and complex corporate transactions. Beyond our legal work, we take pride in our deep commitment to pro bono service and our ongoing efforts to foster a culture of diversity, equity, and inclusion. We are currently building out our client engagement capabilities to ensure we continue to provide service excellence to the organizations that rely on our expertise.

The role

We are seeking a Senior Manager of Client Engagement to join our team on a full-time, on-site basis within the United States. In this role, you will report directly to the Director of Client Engagement. You will be responsible for driving our client feedback programs and supporting our Client Service Teams to deepen relationships with our partners. This is a strategic position that requires a high level of collaboration across our marketing, business development, and innovation departments.

Core responsibilities

• Lead our Client Feedback Program by tracking participation trends, analyzing key themes, and partnering with the business development team to ensure effective follow-up.
• Support dedicated Client Service Teams by facilitating strategic planning, managing team meetings, and utilizing our CRM platform to provide actionable relationship insights.
• Develop and deliver training curricula and resources, including content for our Client Service Excellence Academy and internal newsletters, to keep our teams informed and engaged.

Skills and experience

To be successful in this role, you should possess a strong background in business development and a deep understanding of the legal industry. We are looking for someone with the following qualifications:

• Proven experience in business development with a track record of growing revenue and expanding existing client relationships.
• Advanced proficiency in Microsoft Office and experience working with CRM platforms and project management software like Smartsheet.
• Strong project management capabilities and the ability to communicate complex data effectively to both internal and external audiences.
• A high level of organization, attention to detail, and the ability to build collaborative relationships across all levels of a professional organization.
• Fluency in English is required for this position.

Compensation and benefits

We offer a collaborative work environment where your contributions directly impact our firm's growth and client service standards. We provide the tools and resources necessary for you to excel in your professional development while working alongside a dedicated team of experts.

How to apply

If you are a proactive professional with a passion for client service and business development, we would love to hear from you. Please submit your resume and a writing sample to be considered for this position. We look forward to reviewing your application and discussing how your skills can support our mission.