Head of AI Operations at JustAnswer

Are you ready to revolutionize the professional services industry by bridging the gap between human expertise and artificial intelligence? We are on a mission to change how the world accesses professional help, and we are looking for a visionary leader to join our team. Based in San Francisco and founded in 2003, we have grown into a profitable company that has helped 22 million customers across 196 countries. We connect people with 12,000 verified experts, from doctors and lawyers to mechanics and tech support, and we want you to help us scale our impact even further.

What you bring

As our Head of AI Operations, you will serve as a dedicated champion for artificial intelligence, driving the adoption and strategic evolution of these technologies across all our internal teams. This is a full-time, remote leadership role for a director-level professional who is eager to make a lasting impact. You will be responsible for leading transformative programs that align with our core values of being data-driven, humble, courageous, innovative, and lean. Your primary responsibilities include:

• Developing and executing a comprehensive AI strategy that drives measurable business outcomes across all departments.
• Conducting end-to-end evaluations of our current AI tools to optimize spending and ensure we are making data-driven investment decisions.
• Leading cross-functional projects to foster a culture of continuous learning and AI integration, effectively breaking down silos to build organizational synergy.

Requirements

We are looking for an individual with a proven track record in leading complex, organization-wide initiatives, particularly in the realms of technology or digital transformation. You should possess a deep understanding of AI trends and the practical application of these tools to drive business results. The ideal candidate is a strategic thinker who can balance long-term goals with day-to-day execution. You must have exceptional communication skills to influence diverse teams and inspire change. We value an analytical mindset, strong project management capabilities, and a genuine commitment to fostering an inclusive work environment that aligns with our company culture. Proficiency in English is required for this role.

What we offer

We believe in supporting our team members both professionally and personally, which is why we provide a comprehensive benefits package designed to promote well-being and long-term security. Our perks include:

• Fully remote work environment with a monthly remote-work stipend.
• 401k plan with company matching.
• Dental and vision insurance.
• Life insurance coverage.
• Access to our own platform, providing connections to 12,000 experts across hundreds of categories.
• Wellness stipends, flexible time off, and paid parental leave.

How to Apply

If you are passionate about using technology to help people and want to be part of a fast-paced, innovative team, we would love to hear from you. Please submit your application to join us as we continue to grow and redefine the future of professional services.