Graphic Design Customer Care at Lush Banners & Lush Displays

We are a rapidly expanding eCommerce company looking for a Senior Graphic Design Customer Care specialist to join our team on a full-time, long-term basis. You will work in a fast-paced, on-site office environment where you will play a key role in supporting our customers and helping our business grow through high-quality design and dedicated service.

Responsibilities

• Help customers develop printing artwork, with comprehensive training provided to get you up to speed.
• Review artwork files for quality, fix any defects, and send proofs to our clients.
• Manage incoming inquiries via phone, email, and online chat while following up on sales leads to offer effective solutions.
• Handle the packing and shipping of orders as needed.
• Monitor production turnaround times and resolve any customer satisfaction issues or service problems promptly.
• Assist with seasonal tasks across marketing, warehouse, or customer relationship departments.
• Create engaging templates, images, and videos to update our website listings and social media channels.
• Analyze customer needs to provide management with suggestions for product improvements and new service offerings.

Must-haves

• Proven experience in graphic design and customer care.
• Strong skills in packaging design and sales.
• Fluency in English to communicate effectively with our customers.
• A commitment to a long-term role, as we are looking for someone to grow with us for at least three years.

Benefits

• Medical and dental insurance coverage.
• HSA benefits.
• Paid time off and vacation days.
• Opportunities for professional development, education, and training.
• A revenue-sharing plan that includes monthly bonuses.
• A stable work environment with a casual dress code and a quiet office setting.
• Clear pathways for career advancement into roles like supervisor, manager, or partner.