Graphic Design Customer Care
On-site
Full Time
#Design
#Graphic Design
#Customer Care
#Sales
#Packaging
THE POSITION
- This position is Long-term and Full time: We are looking for candidates in this position for 3+ years.
- You will work in a fast paced office environment and communicate directly with customers daily.
- Growth opportunities: You will work for a fast-growing eCommerce company with plenty of career advancement opportunities: Senior Designer, Supervisor, Manager even Partner.
JOB PERKS:
· Job stability
· Open & honest work environment
· Competitive salary
· Revenue sharing plan w/ monthly bonus
· Medical, dental, and HSA benefits
· Paid vacation
· Friendly managers who prefer not to micromanage
· Friendly and engaging co-workers
· Ongoing education and training
· Good opportunities for growth
· Fairly casual dress code
· Quiet office location
*PRIMARY RESPONSIBILITIES*
- Assist customers to create printing artwork as required. (Comprehensive on job training will be provided.)
- Check Artwork file quality, correct defects and provide proof to customers.
- Follow up sales leads and provide solutions.
- Answer incoming phone calls, online chat, and email inquiries.
- Timely packing and shipping packages as required.
- Monitor turnaround, Resolve product or service problems in time. Identify and resolve customer satisfaction issues.
*OTHER RESPONSIBILITIES*
- Seasonally assist marketing, warehouse or customer relationship tasks assigned.
- Create templates, images, and videos. Help to update websites products listing and social media contents.
- Periodically provide suggestions to improve products and service quality. Recommend potential products or services to management by analyzing customer needs.
- Adhere to all company policies, procedures and business ethics codes. Establish and maintain effective team relationships.
