Lush Banners & Lush Displays
Graphic Design Customer Care
On-site
Full Time
#Design
#Graphic Design
#Customer Care
#Sales
#Packaging
Lush Banners & Lush Displays is looking for a Graphic Design Customer Care
Full TimeSeniorOn-siteUnited StatesDesignGraphic DesignCustomer CareSalesPackagingEnglishMedical insuranceDental insurancePaid time offProfessional development
We are a rapidly expanding eCommerce company looking for a Senior Graphic Design Customer Care specialist to join our team on a full-time, long-term basis. You will work in a fast-paced, on-site office environment where you will play a key role in supporting our customers and helping our business grow through high-quality design and dedicated service.
Responsibilities
- Help customers develop printing artwork, with comprehensive training provided to get you up to speed.
- Review artwork files for quality, fix any defects, and send proofs to our clients.
- Manage incoming inquiries via phone, email, and online chat while following up on sales leads to offer effective solutions.
- Handle the packing and shipping of orders as needed.
- Monitor production turnaround times and resolve any customer satisfaction issues or service problems promptly.
- Assist with seasonal tasks across marketing, warehouse, or customer relationship departments.
- Create engaging templates, images, and videos to update our website listings and social media channels.
- Analyze customer needs to provide management with suggestions for product improvements and new service offerings.
Must-haves
- Proven experience in graphic design and customer care.
- Strong skills in packaging design and sales.
- Fluency in English to communicate effectively with our customers.
- A commitment to a long-term role, as we are looking for someone to grow with us for at least three years.
Benefits
- Medical and dental insurance coverage.
- HSA benefits.
- Paid time off and vacation days.
- Opportunities for professional development, education, and training.
- A revenue-sharing plan that includes monthly bonuses.
- A stable work environment with a casual dress code and a quiet office setting.
- Clear pathways for career advancement into roles like supervisor, manager, or partner.
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