Global CRM Manager
On-site
Full Time
#Marketing
#Salesforce Marketing
#Email Marketing
#Segmentation
#HTML
#CSS
#Campaign Management
#Data Analysis
#Project Management
#G Suite
We are looking for a dedicated Global CRM Manager to join our team in the United Kingdom. Soho House is a unique collection of private members' clubs and hotels designed for creators and thinkers, and we are excited to have you help us refine how we connect with our members. In this role, you will lead our efforts to enhance member engagement and retention by managing our global communications strategy. You will work closely with the Global Director of Digital Marketing to ensure our messaging reflects our brand values while driving meaningful business growth across our various products and international markets.
What you'll be doing
- You will take ownership of the end-to-end technical delivery of our global marketing calendar, which includes building, scheduling, and deploying email and push notifications through Salesforce Marketing Cloud.
- You will collaborate with our membership and digital teams to develop precise audience segments and personalized messaging strategies that boost our conversion rates.
- You will lead a team of CRM executives while managing complex project workflows, ensuring that every campaign is executed with high accuracy and meets our strict quality standards.
What you'll bring
To succeed in this position, you should have a strong background in management and a deep understanding of CRM systems. We are looking for someone who possesses the following qualifications:
- Proven experience at a management level with hands-on expertise in Salesforce Marketing Cloud, specifically using tools like Journey Builder.
- Strong technical proficiency in HTML and CSS to build and troubleshoot custom email templates.
- Advanced data analysis skills, allowing you to interpret performance metrics and communicate actionable insights to stakeholders.
- Excellent project management abilities, enabling you to handle multiple campaigns simultaneously across different time zones.
- A collaborative spirit and the ability to work effectively within the G Suite environment.
- Fluency in English to support our global communication needs.
What you'll get
By joining our team, you will have the opportunity to shape the digital voice of a world-renowned brand. You will be supported by a talented global marketing and communications team and will play a key role in our ongoing digital transformation efforts.
Soho House & Co.
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