E-commerce Associate at Wisp

Since 2018, Wisp has been dedicated to putting healthcare directly into the hands of patients. We provide a seamless connection to sexual and reproductive care through our online platform, offering discreet and convenient treatments that save our users time, money, and stress. As part of the WELL Health family, we have scaled rapidly to serve patients nationwide, and we are now looking for talented individuals to help us continue this journey. We are a growing, fully remote team that values ownership, accountability, and a genuine passion for our mission.

About the Role

We are seeking a Mid-Level E-commerce Associate to join our team on a full-time basis. In this position, you will play a vital role in maintaining and enhancing the customer experience on our hybrid telehealth and e-commerce platform. You will be responsible for supporting the execution and continuous improvement of our product content, ensuring that every interaction a user has with our site reflects our brand and drives meaningful engagement.

Key Responsibilities

• Create and maintain accurate, brand-appropriate product copy and content across our website to ensure a consistent and engaging user experience.
• Collaborate with our operations team to manage product upsell opportunities, oversee catalog functionality, and execute A/B testing initiatives.
• Monitor weekly site search data to identify emerging trends, address content gaps, and uncover new opportunities for site optimization.

Requirements

To be successful in this role, you should bring a blend of creative and operational skills, along with a proactive approach to project management. We are looking for the following qualifications:

• Three to five years of professional experience in e-commerce, digital marketing, or a related field.
• Strong copywriting and editing abilities with a sharp eye for detail.
• A solid understanding of SEO principles and general e-commerce best practices.
• Practical experience working with CMS platforms such as Shopify, WordPress, or Strapi.
• The ability to analyze performance metrics and translate data into actionable improvements.
• Excellent organizational skills and the capacity to manage multiple projects simultaneously.

Location

This is a remote position, and we welcome applicants from anywhere, provided you are authorized to work in the United States.

Compensation and Benefits

We are proud to offer a flexible work environment that supports your professional growth and personal well-being. The primary benefit for this role is the ability to work remotely, allowing you to contribute to our mission from a location that works best for you.