Director, Prospect Experience & Data at Christian Care Ministry

Welcome to Christian Care Ministry. We are a community dedicated to the belief that Christians should share in one another’s burdens, a mission we carry out through Medi-Share, our healthcare sharing ministry. We are looking for a passionate leader to join our team as a Director of Prospect Experience & Data. While we strive to serve a perfect God, we recognize that we are not perfect people, and we value candidates who align with our Statement of Faith. If you are ready to use your analytical skills and strategic vision to help us improve the journey for our new members, we would love to meet you. Please note that this is an on-site position based in either our Melbourne or Orlando, Florida office.

What you'll be doing

• You will define and implement a comprehensive prospect and new member experience strategy, working across our Sales and Marketing departments to ensure a seamless journey from lead to member.
• You will serve as the primary liaison to our Business Analytics team, taking ownership of KPI reporting and dashboard creation to provide data-driven insights that improve conversion rates and overall organizational performance.
• You will map end-to-end prospect journeys and lead cross-functional initiatives to reimagine and optimize every touchpoint, ensuring our technology tools like HubSpot and Salesforce are leveraged to their full potential.

What you'll bring

To be successful in this role, you should have a strong background in customer-centric leadership and a data-driven mindset. We are looking for the following qualifications:

• A Bachelor’s degree in Business, Marketing, or a related field is required, while a Master’s degree is preferred.
• You should have 8 to 10 years of experience in customer-centric roles and 5 to 7 years of progressive leadership experience.
• You possess deep knowledge of marketing and sales processes, including proficiency with HubSpot and Salesforce.
• You are skilled in process improvement methodologies such as Six Sigma, Lean, or Agile, and you hold a project management certification like PMP or a CX certification.
• You have advanced proficiency in Microsoft Office and a proven ability to synthesize complex data into clear, actionable strategies for diverse audiences.

What you'll get

The salary range for this position is $116,000 to $167,500. Additionally, you are eligible for an annual bonus target of 15% of your annual eligible earnings, based on individual and organizational performance. We are committed to investing in your well-being through a comprehensive benefits package, which includes:

• Medical insurance, with 100% of the premium paid for employees and 99% for family, plus generous HSA contributions.
• Dental and vision insurance plans.
• Life insurance and long-term disability insurance paid for by the company.
• Six weeks of paid maternity and paternity leave.
• A 401(k) plan with up to a 4% match on ROTH or Traditional contributions.
• Generous paid time off and 11 paid holidays.
• Wellness programs, including financial, occupational, mental, and physical health incentives.
• An employee assistance program that provides no-cost mental health visits and various discounts.
• Monetary awards for birthdays and work anniversaries.