Director of Product Design at Included Health

At Included Health, we’re building a new kind of healthcare company that removes barriers so every person can receive high-quality, personalized care. Our platform connects members with guidance, advocacy, and access across urgent, primary, behavioral, and specialty care, with a special focus on serving the LGBTQ+ community, Black Americans, and other groups historically underserved by the U.S. healthcare system. We’re looking for a Director of Product Design to shape the first experiences our members have with our products and to keep them engaged long after they sign up.

What you'll be doing

• Shape and drive a clear vision and strategy for Member Growth and Engagement, working closely with leaders across Product, Marketing, Clinical, and Finance to turn that vision into measurable outcomes.
• Guide experimentation and iteration across signup, onboarding, activation, and retention loops-using A/B tests, qualitative insights, and quantitative data to refine experiences such as notifications, email, SMS, and in-product prompts.
• Lead, mentor, and grow a high-performing team of product designers while partnering daily with engineers, marketers, analysts, and data scientists to deliver intuitive, consumer-grade experiences that move key growth metrics.

What you'll bring

• At least 12 years of product design experience, including 5 or more years leading design teams in consumer-facing environments.
• Hands-on expertise running A/B and multivariate tests, rapid prototyping, and leveraging both qualitative research and quantitative data to uncover opportunities.
• Familiarity with AI and generative-AI product development, plus experience applying personalization and user-segmentation tactics to increase engagement.
• A track record of attracting and retaining top design talent and fostering a culture of experimentation, innovation, and continuous learning.
• Strong collaboration skills with Marketing teams on growth and retention initiatives, along with the ability to communicate clearly with executives about priorities, trade-offs, and risks.
• Comfort working in complex product ecosystems, navigating ambiguity, and maintaining high ethical standards aligned with our mission to raise the standard of healthcare for everyone.
• Fluency in English.

What you'll get

The United States new-hire base salary target ranges for this full-time position are Zone A: $174,320 - $246,230, Zone B: $191,752 - $270,853, Zone C: $209,184 - $295,476, and Zone D: $226,616 - $320,099. Each range includes equity and a comprehensive benefits package. Starting base salary depends on education, experience, certifications, internal equity, and geographic market data. This role is also eligible for a performance-based bonus.

• Remote-first culture with work-from-home reimbursement to support collaboration and an effective home office.
• 401(k) savings plan through Fidelity.
• Comprehensive medical, vision, and dental coverage, including disability insurance, plus full access to Included Health’s telemedicine and care-navigation services at no cost for you and your dependents.
• Generous Paid Time Off and Discretionary Time Off, 11 paid holidays plus one floating holiday, and 12 weeks of 100% paid parental leave.
• Up to $25,000 fertility and family-building benefit, plus compassionate leave for fertility treatment, failed pregnancy, surrogacy, or adoption.
• 24 hours of paid Volunteer Time Off each year to support charitable organizations.