Direct Marketing Operations Manager at Possible Finance

We are on a mission to end the debt cycle and help our customers unlock economic mobility for generations to come. At Possible, we are building a new type of consumer finance company that prioritizes the financial health of our users rather than profiting from their debt. Since our founding in 2017, we have delivered over one billion dollars in funding to more than one million customers, saving them over five hundred million dollars in the process. We are a distributed team backed by Canvas and Union Square Ventures, and we are looking for passionate individuals to join us in making financial fairness a reality.

About the Role

We are seeking a Direct Marketing Operations Manager to join our team in a full-time capacity. In this role, you will take ownership of our direct mail and email marketing initiatives. You will be responsible for building scalable operational frameworks that enhance our efficiency and ensure a seamless experience for our customers. This position is critical to our growth, as you will work to improve acquisition costs and lifetime value while collaborating with cross-functional teams like product, creative, and credit risk.

Key Responsibilities

• Design and execute high-impact direct mail and email campaigns, managing the entire production process from vendor coordination to quality assurance.
• Build and implement scalable workflows and processes to improve campaign execution speed, consistency, and customer centricity.
• Monitor campaign performance and lead forecasting efforts, using data-driven insights to refine targeting, segmentation, and overall channel strategy.

Requirements

To be successful in this role, you should bring the following qualifications and skills:

• At least 4 years of experience in marketing operations, direct mail, or performance marketing within fintech, DTC, or high-growth industries.
• Strong project management abilities, with a proven track record of coordinating complex campaigns across multiple teams and external vendors.
• Technical proficiency with data analysis tools such as SQL and Tableau, as well as familiarity with CRM platforms and campaign management software.
• A hands-on, problem-solving mindset and a deep alignment with our mission to improve the financial lives of our customers.

Location

This position is based in the United States. We operate with a hybrid work model and prefer candidates who are located in or willing to relocate to Seattle, where our team meets at our downtown office three times per week.

Compensation and Benefits

We offer a competitive annual salary range of $130,000 to $137,000. In addition to your salary, you will receive a comprehensive benefits package designed to support your well-being and long-term success:

• Equity compensation.
• Medical, dental, and vision insurance.
• 401k retirement plan.
• Paid time off.
• Flexibility through hybrid and remote work options.