CX AI & Automation Lead at Remote

At Remote, we are dedicated to solving the most significant challenge modern organizations face, which is navigating global employment with compliance and ease. We empower businesses of all sizes to recruit, pay, and manage international teams across the globe. Our culture is built on ambitious problem-solving and an asynchronous work environment, with team members currently contributing from six different continents. We believe in the power of innovation, which is why we integrate AI and automation into every role. We invite you to bring your unique talents and experiences to our team as we continue to build a best-in-class HR platform.

Key outcomes

• Lead the end-to-end delivery of CX automation and AI initiatives, taking projects from initial scoping and design through to production and iterative improvement.
• Build and maintain AI agents and automated workflows that enhance specialist effectiveness, reduce manual tasks, and ensure consistency across our operations.
• Own the technical delivery of CX tooling, including managing integrations across our technology stack such as Zendesk, REST APIs, webhooks, and emerging integration standards.
• Manage complex, multi-phase projects by coordinating dependencies and communicating proactively with cross-functional partners.
• Utilize operational data and performance metrics to define success, validate the impact of your initiatives, and inform future priorities.
• Ensure all technical work is thoroughly documented and that AI capabilities are deployed responsibly with appropriate human oversight and auditability.

Requirements

• Proven ability to act as a manager of one, demonstrating the initiative to set your own direction and deliver results without constant supervision.
• Strong program management skills with the ability to scope complex initiatives and communicate effectively with both technical and non-technical stakeholders.
• Hands-on experience building automation and integration systems within a customer experience, support, or operations environment.
• Technical proficiency in building, reading, and debugging code, as well as designing and working with APIs and webhooks.
• Experience using AI-assisted development tools like Claude Code, Codex, or Cursor.
• Expertise with low-code and no-code platforms such as Make, Zapier, Retool, or n8n.
• Demonstrated experience deploying AI agents or AI-assisted workflows in production environments.
• Fluency in English, both written and spoken.

Compensation

The annual salary range for this full-time position is €79.700 to €89.650 EUR. In addition to salary, we offer a comprehensive benefits package designed to support your work-life balance and professional growth:

• Remote work flexibility with an asynchronous culture.
• Flexible paid time off and 16 weeks of paid parental leave.
• Budget allocations for co-working spaces, learning, and wellness programs.
• Mental health support services.
• Stock options.
• Home office budget and necessary IT equipment.

How to apply

We invite you to join us in defining the future of work. Please submit your application by uploading your CV in PDF format. We kindly ask that all applications and CVs be submitted in English. If you do not have an updated CV, you are welcome to provide a link to your LinkedIn profile instead. We review applications on an ongoing basis and look forward to learning more about your experience.