Planner 5D

Customer Support Agent

Remote

Contractor

#Marketing

#Customer Service

#Problem Solving

#CRM

#Project Management

#Technical Troubleshooting

Planner 5D is looking for a Customer Support Agent

Contractor Junior Remote Marketing Customer Service Problem Solving CRM Project Management Technical Troubleshooting English Paid time off Professional development Remote work

Planner 5D is a global destination for home improvement and design, serving over 100 million users with our intuitive tools for creating floor plans and interior layouts. We are looking for a Customer Support Agent to join our remote team and help us make the home design process seamless for everyone.

Responsibilities

Provide timely and efficient support to our users through our live chat system.
Maintain high standards of service while meeting operational SLAs and satisfaction targets.
Investigate and resolve user issues with a focus on quick, effective solutions.
Act as the voice of our brand by delivering engaging and positive experiences.
Develop a deep understanding of our product to answer user questions accurately.
Identify, research, and escalate user feedback to our management team.
Contribute ideas to help us improve the speed and quality of our support.
Work day shifts scheduled between 9:00 and 21:00 EEST.

Must-haves

Fluency in written and spoken English.
Proven experience in customer service or a similar support role.
Strong problem-solving skills and a proactive, can-do attitude.
Ability to take full ownership of issues until they are resolved.
Experience using CRM or project management software.
Capacity to explain complex concepts in simple, user-friendly language.
Basic technical troubleshooting skills to understand and address service-related issues.
An empathetic, diligent, and responsive approach to helping customers.

Benefits

Remote work flexibility from anywhere in the world.
20 days of paid vacation time.
Support for your professional growth through investment in education and training.
Access to various perks, including discounts on coworking spaces, work management tools, and immigration support.

Planner 5D

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Customer Support Agent at Planner 5D