Customer Success Manager at Automox

At Automox, we are transforming IT administration by replacing outdated tools with our award-winning, cloud-native endpoint management platform. With over 2,500 organizations like NASA, Yale, and Allbirds trusting us to keep their systems patched and secure, we are growing fast and looking for people who want to own their work. We operate with a one-team mentality, and we are currently looking for someone to help us empower our customers to become IT heroes.

Role at a glance

We are seeking a Customer Success Manager to join our team on a full-time basis. This is a mid-level role that is fully remote, allowing you to work from almost anywhere in the United States. You will be a vital part of our Customer Experience team, ensuring our users get the most value out of our technical solutions.

Your impact

• Build and maintain strong relationships with our customers by understanding their unique business goals, technical landscapes, and specific pain points.
• Serve as a trusted technical advisor, identifying strategies that improve product adoption, increase customer loyalty, and drive overall business value.
• Collaborate cross-functionally with our engineering, product, and account management teams to advocate for customer needs and resolve escalated issues.

What you'll need

• At least 3 years of experience in a Customer Success role supporting a technical SaaS product.
• Strong technical aptitude and the ability to communicate complex IT topics clearly and concisely.
• A proven track record of managing difficult conversations and working effectively with multi-divisional, global customers.
• A curious mindset and the ability to work independently with minimal direction.
• Fluency in English.

Perks and compensation

We offer a comprehensive package designed to support your professional growth and personal well-being. Benefits include:

• 401k matching program.
• Flexible remote work environment.
• Equity for all full-time employees.
• Generous flexible PTO and sick time policies.
• Comprehensive health plans, including employer contributions and HSA funding.
• Lifestyle spending accounts, internet reimbursement, and a home office stipend.
• Family support benefits, including adoption assistance and comprehensive family planning coverage.