Customer Solutions Consultant II at Ada

Are you ready to help redefine the future of customer service? At Ada, we are on a mission to make customer interactions extraordinary for everyone. Since our founding in 2016, we have grown into a leading AI transformation platform, helping enterprise brands like Square and YETI resolve billions of conversations through powerful automation. We are backed by over $250 million in funding from top-tier investors, and we are looking for passionate individuals to join our team as we continue to push the boundaries of what AI can achieve in the customer experience space.

What you bring

As a Senior Customer Solutions Consultant II, you will serve as a trusted advisor to our clients, ensuring they maximize the value of our AI-powered customer experience solutions. This is a full-time, remote position based in the United Kingdom. You will be responsible for guiding organizations through their digital transformation by managing the deployment, adoption, and ongoing optimization of our platform. Your primary responsibilities will include:

• Acting as the main point of contact for your portfolio of clients to ensure a seamless partnership and successful adoption of our technology.
• Serving as a technical consultant who guides clients through complex integrations, data flows, and system architectures involving tools like Salesforce, Zendesk, Shopify, and HubSpot.
• Analyzing performance data and transcript reviews to optimize AI agent effectiveness, ensuring clients reach their specific business goals for automated resolution and customer satisfaction.

Requirements

We are looking for an analytical and proactive professional with at least four years of experience in customer success, solutions consulting, or post-sales technical roles, ideally within the SaaS or AI sectors. You should possess a strong technical aptitude, including comfort with APIs and system configurations, alongside the ability to translate complex technical concepts for executive stakeholders. Fluency in English is required. The ideal candidate is a resilient problem-solver who thrives in fast-paced environments and is eager to grow alongside our team.

What we offer

We believe that your personal growth is a reflection of our company's progress, and we provide a supportive environment to help you succeed. We offer a comprehensive package designed to prioritize your well-being and professional development, including:

• Unlimited vacation to ensure you have time to recharge.
• Comprehensive dental, vision, and life insurance coverage.
• A dedicated learning budget to support your long-term career goals.
• A home office budget and flexible working hours to create your ideal workspace.
• Access to wellness programs and an employee assistance plan for you and your family.

How to Apply

If you are excited about the prospect of shaping the future of AI-driven customer service, we would love to hear from you. Please submit your application to be considered for this role. We carefully review every submission, and we look forward to learning more about your experience and how you can contribute to our mission at Ada.