Customer Relations Manager at Impulse

At Impulse, we are a team of innovators, designers, and engineers based in San Francisco. We are focused on creating high-performance, sustainable products that make whole-home electrification both simple and accessible. As a fast-growing, VC-backed startup, we are building solutions that help people make positive environmental choices without sacrificing their lifestyle. We are looking for someone who shares our passion for excellence to join our team and help us maintain our track record of total customer satisfaction.

About the Role

We are seeking a Senior Customer Relations Manager to join us on a full-time basis. In this role, you will take ownership of the entire customer relationship lifecycle. You will go beyond standard support tasks by actively shaping our processes, creating helpful content, and acting as a primary advocate for our users. This is a hybrid position based in our San Francisco office, where you will manage everything from pre-purchase inquiries and community moderation to conducting product demos and developing training materials for our partners.

Key Responsibilities

• Engage with customers across various channels, including social media, email, and phone, to answer questions and provide support.
• Manage our online communities on platforms like Reddit and Meta to foster positive interactions and brand loyalty.
• Create informative written content, such as blog posts and email guides, to address common customer questions and resolve pain points proactively.

Requirements

To succeed in this role, you should possess strong communication skills and a proactive, problem-solving mindset. We value your ability to connect with a diverse range of people, from professional chefs to technology executives. Specific requirements include:

• Exceptional verbal and written communication skills with a sharp eye for detail.
• The physical ability to lift 80 lbs, as you may occasionally visit customer homes to assist with product needs.
• A strong desire to hustle and go the extra mile to ensure our customers remain satisfied with their experience.

Location

This position is based in San Francisco. We operate on a hybrid schedule, with the potential for 1 to 2 days of remote work per week.

Compensation and Benefits

We offer a competitive salary range of $100,000 to $150,000, depending on your experience. In addition to your salary, you will receive:

• Meaningful equity compensation in a high-growth company.
• Comprehensive medical, vision, and dental insurance.
• Commuter benefits to assist with your travel.
• A free gym membership to support your well-being.
• The opportunity to work with innovative, industry-leading technology.