7shifts

Customer Marketing Specialist

Remote

Full Time

#Marketing

#SaaS

#Customer Engagement

#Lifecycle Marketing

#Marketing Automation

#Copywriting

#Data Analysis

#Collaboration

7shifts is looking for a Customer Marketing Specialist

Full Time Mid-Level Remote Marketing SaaS Customer Engagement Lifecycle Marketing Marketing Automation Copywriting Data Analysis Collaboration English Equity compensation Medical insurance Flexible work location Flexible hours Home office budget Professional development Remote work Paid time off

We are 7shifts, an all-in-one team management platform built specifically for the restaurant industry. Currently, we support over 50,000 restaurants and 1 in 10 restaurant workers across North America. Our mission is to simplify how teams work and improve performance, with a long-term vision of elevating what restaurant teams can achieve together. We are looking for a Customer Marketing Specialist to join our team on a full-time, remote basis. In this role, you will help drive customer engagement, retention, and expansion through strategic initiatives, working closely with our Product, Sales, and Brand teams to ensure a seamless experience for our users.

Responsibilities

Design and launch high-impact campaigns across multiple channels, including email, push notifications, and in-app messaging, to boost customer activation and retention.
Manage and scale our customer-led growth programs, which includes coordinating testimonials, running referral campaigns, and overseeing collection initiatives.
Analyze campaign performance by tracking key metrics like MRR growth and referral volume to provide actionable insights to our stakeholders.

Requirements

Proven experience in customer, growth, or lifecycle marketing within a SaaS environment.
Practical, hands-on experience using marketing automation tools, such as Marketo.
Strong copywriting skills paired with a creative, customer-first mindset.
A data-curious approach to work, with the ability to identify trends and make informed, test-driven decisions.
Excellent collaboration skills and the ability to work effectively across different internal teams.
Strong time management abilities and the initiative to ask for support to maintain efficiency.

What we offer

Equity compensation in our Series C, VC-backed company.
Comprehensive medical insurance coverage.
A flexible work location and flexible hours to support your work-life balance.
A dedicated home office budget to ensure you have the right setup.
Commitment to your professional development through coaching and feedback.
Generous paid time off to help you recharge.

7shifts

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Company Size

251-500

Markets

SaaS

Mobile

Restaurants

Social Media

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Customer Marketing Specialist at 7shifts