Customer Marketing Manager at CallRail

At CallRail, we believe that our customers are the heartbeat of everything we do. We provide a powerful platform that helps small businesses and agencies track their marketing performance, and we are looking for a passionate storyteller to join our team. Our mission is to ensure that every user feels supported, valued, and heard throughout their journey with us. We are a collaborative group that thrives on creativity, and we are searching for someone who can help us amplify the voices of our customers while building a vibrant community where our users can connect and grow.

The opportunity

We are looking for a Senior Customer Marketing Manager to take ownership of our customer engagement programs. In this full-time, hybrid role, you will report to our Senior Manager of Customer Marketing and play a pivotal role in strengthening our brand reputation. You will be the bridge between our product and our users, ensuring that the voice of the customer is infused into every stage of our marketing strategy. This is a unique chance to build meaningful relationships, reward our advocates, and grow the CallRail Community into a space where collaboration and product insights flourish.

A day in the life

• You will curate and grow our customer evidence database, regularly refreshing it with fresh testimonials, case studies, and video content that our sales and product teams can use to showcase our impact.
• You will lead the growth of the CallRail Community by recruiting new members and designing engagement strategies that foster collaboration and amplify user feedback.
• You will partner with our product and content teams to create educational resources and host product update briefings that keep our customers informed and excited about new features.

Who you are

You are a seasoned professional with 3 to 5 years of experience in marketing, customer success, or a related field. You have a natural ability to connect with people, and you feel comfortable interviewing customers to uncover their stories. You are highly organized, self-motivated, and possess the excellent communication and presentation skills required to represent our brand confidently. You are fluent in English and have a strong desire to work in a cross-functional environment where you can collaborate with sales, operations, and product teams to deliver a delightful customer experience.

Why you'll love it here

We are committed to supporting your well-being and professional growth. When you join our team, you will have access to a comprehensive benefits package designed to help you thrive both inside and outside of the office.

• Comprehensive medical, dental, and vision insurance to keep you and your family healthy.
• A 401k plan to help you build for your future.
• The flexibility of a hybrid work environment, allowing you to balance your time between home and our office.