Customer Marketing Manager
Remote
Full Time
#Marketing
#Email Marketing
#Database Management
#Campaign Analysis
#Content Creation
#Stakeholder Management
JumpCloud is on a mission to simplify IT. We provide a unified open directory platform that allows organizations to securely manage identities, devices, and access from one place. Whether it is Windows, Apple, Linux, or Android, our platform helps IT teams and MSPs keep users secure no matter where they work. We are looking for a creative, organized, and ambitious professional to join our team and help us scale our customer engagement to the next level.
Role at a glance
We are seeking a Senior Customer Marketing Manager to join us on a full-time basis. This is a remote position based in Mexico, where you will play a key role in driving product adoption and expansion through strategic digital campaigns. You will work closely with our global leadership team to shape how we communicate with our customers.
Your impact
- Take ownership of our customer marketing email strategy, including calendar management, content creation, execution, and performance reporting.
- Collaborate with internal stakeholders to design lifecycle engagement programs that educate customers and drive product adoption.
- Partner with our executive leadership, including the CEO, to manage high-impact programs like quarterly founder communications and virtual fireside chats.
What you'll need
- At least 7 years of experience in customer marketing, email marketing, or scaled customer success.
- Proven ability to manage email databases and execute campaigns using platforms such as Marketo, Pardot, Eloqua, or Hubspot.
- Strong experience collaborating with sales and customer success teams to deliver effective campaigns.
- A track record of interacting with executive-level stakeholders, including C-suite leadership.
- Excellent verbal and written communication skills in English, as this is the primary language for our global business and interview process.
- A solution-oriented mindset with the ability to prioritize tasks in a fast-paced environment.
Perks and compensation
- The flexibility of a remote work environment.
- The opportunity to work with a seasoned executive team and a supportive board.
- A collaborative culture that values human connection and out-of-the-box thinking.
