Customer Marketing Manager at Percona

At Percona, we believe that an open world is a better world. Our mission is to empower everyone to innovate freely by providing top-tier open source database software, support, and services. We are experts in MySQL, MongoDB, PostgreSQL, and MariaDB, and we are dedicated to helping applications run better through a unique blend of community-built software and technical expertise. As a Customer Marketing Manager, you will bridge the gap between our marketing and customer success teams. Your primary goal is to enhance the customer experience by providing the resources and product knowledge necessary to guide our clients through their journeys. You will be instrumental in driving engagement, expansion, and retention while ensuring our customers successfully achieve their goals.

Key outcomes

• Create and implement integrated marketing plans, campaigns, and content that boost client awareness, advocacy, and overall share of wallet.
• Collaborate with internal stakeholders to map customer touchpoints and leverage deep insights to improve product adoption.
• Tailor messaging and content to foster stronger relationships with both existing clients and prospective customers.
• Monitor customer outcomes and perform trend analysis to provide actionable recommendations for improving the user experience.
• Design and deliver personalized, cross-channel experiences that resonate with our global customer base.

Requirements

• Approximately 2 years of professional experience in a marketing or customer-facing role within a B2B SaaS environment.
• Proficiency in using Salesforce and marketing automation platforms such as HubSpot.
• Strong analytical skills with the ability to manage data segmentation, measurement, and interpretation.
• A customer-first mindset that allows you to act as the voice of the client in internal discussions.
• Proven ability to plan and execute marketing programs that drive meaningful engagement and advocacy.
• A comprehensive understanding of the full customer lifecycle.
• Fluency in English.

Benefits

We are a remote-only company with a globally dispersed team, and we take pride in our collaborative, inclusive culture. As part of our team, you will enjoy the following benefits:

• Full remote work flexibility.
• Flexible working hours.
• Paid time off programs.
• Participation in our equity compensation plan.
• Dedicated funds for professional development, including certifications and conferences.

How to apply

If you are excited about joining a high-growth company that is a recognized leader in the open-source database space, we would love to hear from you. Please submit your application to be considered for this role, and we look forward to the possibility of working together.