Customer Marketing Associate
40k - 53k USD
Hybrid
Full Time
#Marketing
#Fintech
#Banking
#Project Management
#Relationship Building
#Process Improvement
#Detail Oriented
#Regulatory Compliance
#Documentation
#Collaboration
#Communication
#Writing
About Griffin
Hi, we’re Griffin! We’re the bank for companies who want to build and launch financial products.
Our context
We're rapidly heading towards a future where most of us access financial services through technology companies rather than high street banks. All sorts of companies are now embedding financial products into their apps and user journeys so that their customers can seamlessly make payments, manage expenses, take out loans, save, invest, and do more.
The problem is that companies are still dependent on legacy banking infrastructure if they want to offer regulated financial products. They need to either partner directly with an (slow-moving, risk-averse) incumbent bank and/or stitch together middleware from various Banking as a Service (BaaS) providers. This process is slow, expensive, and complex and makes it very hard for companies to get new financial products off the ground.
At Griffin, we want to change this.
Our purpose
We want to make it easy for companies to bring finance to their customers at the point of greatest relevance. So, we built a bank.
But not just any bank! Griffin is a technology platform and a bank: fully regulated, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products.
Our culture
Our culture is our most important asset, and one of the ways we safeguard it is by being extremely intentional about hiring the right people. We won't hire people who don’t seem like a strong fit for our core values, even if they're otherwise extremely qualified.
We also believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments. That’s why we’re transparent by default, and we encourage open discussion and challenge across all levels of the organisation. We’re also remote-first, asynchronous, and fully flexible - because you're the expert on how and when you do your best work.
The Marketing team
Our vision is build a marketing team that puts the user at the heart of everything we do. We value every single customer touchpoint and aspire to create meaningful connections across the entire customer lifecycle.
The Customer Marketing Associate will be dedicated to supporting our existing customers’ launch their marketing plans that are relevant to Griffin. This role is an exciting opportunity to work with our customers, and guilds across Griffin, to help turn marketing plans into reality. It will provide an opportunity to learn about Griffin, banking, fintech and the wide variety of sectors that we work with. This role will report into the Head of Product Marketing.
Who are you
The ideal candidate for this job will have most of the following:
- You have an understanding of the UK banking and fintech regulatory landscape and experience of working in a regulated environment
- You have strong project management skills and experience with successfully managing multiple tasks at one time
- You can build strong relationships with internal stakeholders and customers
- You like to improve processes to make them more customer friendly and efficient
- You have an eye for detail
- You have a passion for marketing
- We’re open to people with subject matter expertise in fintech, banking or related compliance looking to pivot their careers into a marketing role.
We’re hybrid-remote, and most of your colleagues will not share an office with you on a day-to-day basis. This means you should also have:
- A high degree of comfort adopting new software tools for document drafting, collaboration and communication.
- A love of writing - we have a major amount of written documentation that you will be contributing to, and we place a high degree of importance on clarity and readability (you can find out more here about how we write )
What will you be doing here?
As a Customer Marketing Associate at Griffin, you will...
- Build your knowledge of marketing regulations in banking and fintech to become the key point of contact within the marketing guild for our customers
- Work with our customers to plan, coordinate, review and approve their marketing material related to products provided by Griffin
- Work with the wider Marketing guild, as well as Design and Compliance, to build and update marketing guidelines that are clear, easy to understand and in line with regulations
- Consistently improve our customer marketing review and approval processes in collaboration with the Commercial and Compliance guilds as well as others
- Maintain regular oversight on our customerʼs marketing material and support reviews for continuous assurance
- Support our marketing guild on co-marketing plans that drive growth and enhance brand visibility
This role will have an annual salary of £30,000-£40,000, depending on experience.
What can we offer you?
We are an early stage startup and we're working hard to expand our benefits package. We're planning to add to this list in the future.
- 25 days off a year + Christmas shutdown (we close in between Christmas and New Year) + bank holidays
- Flexible, remote-friendly working - including supporting home office setup
- Tax-advantaged stock options under HMRC's Company Share Option Plan (CSOP)
- 1:1 coaching and counselling through Oliva
- Auto-enrolment into company pension scheme
- Enhanced parental leave with up to 6 months at full pay
- Private medical insurance and life insurance (provided by Vitality and AIG respectively)
How do I apply?
Are we your next move? Apply via the link below, if there's a match our Talent team will reach out to schedule an initial conversation and talk you through our interview process in detail.
N.B: We have a small London office in Moorgate, and we are comfortable hiring people to work from anywhere in the UK. About half of the company is based within occasional commuting distance of London, the other half is full-time remote.
Our goal is for Griffin to proportionally represent the diversity of the working population in society. We’re working to ensure that Griffin is a supportive, empowering and inclusive environment for every member of our team — whatever your combination of race, ethnicity, gender, age, sexual orientation, physical ability, nationality, neurodiversity, and religious beliefs. If you’re part of a group that is under-represented in fintech, we’d love to hear from you
Griffin Bank Ltd request that recruitment agencies do not speculatively submit CVs to any employee or associate of our company unless explicitly asked to do so by a member of our Talent team.
Any CVs sent to any member of our team on a speculative basis will not be recognised and we will not accept liability for any fee or commission should we subsequently employ a candidate who applied to us directly or was introduced by an instructed agency that may also have been submitted speculatively by an uninstructed agency.
Griffin
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