Charter Communications
Customer Experience Manager
On-site
Full Time
#Business Development
#Account Management
#Customer Service
#Sales
#Communication
#Process Improvement
Charter Communications is looking for a Customer Experience Manager
Full TimeSeniorOn-siteUnited StatesBusiness DevelopmentAccount ManagementCustomer ServiceSalesCommunicationProcess ImprovementEnglish
Specific Responsibilities
· Manage assigned accounts/territory and build strong customer relationships with established accounts. Identify additional sales opportunities within customer base by cross-selling and up-selling AJE product portfolio by venturing beyond standard career products
- Responsible for regularly scheduled customer communications, as well as informing customers of service enhancements as they are launched.
- Respond to customer inquiries in an efficient, effective and timely manner.
- Engage customer in pursuit of opportunities for account growth and new business.
- Understanding of company capabilities and services, and effectively communicates all offerings to existing customer base.
- Reviews customer’s accounts to ensure accounts are set up and functioning properly.
- Reports any disruption in service to accounts to appropriate team members and follows through until resolved.
- Effectively communicate with key personnel in other departments to ensure customer accounts are up to date.
- Provide superior customer service.
- Maintain current knowledge of AJE products, solution sets, customer applications, and competitive product differences. Adhere to all current sales methodologies and processes.
- Proactively recommend enhancements to leadership to improve processes and support overall team objectives
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