Customer Experience Manager
On-site
Full Time
#Business Development
#Account Management
#Customer Service
#Sales
#Communication
#Process Improvement
We are looking for a dedicated Customer Experience Manager to join our team on a full-time, on-site basis in the United States. At AJE, we pride ourselves on providing high-quality solutions and professional services that help our clients succeed. In this senior role, you will be the primary point of contact for our established accounts, ensuring that every client receives exceptional service while identifying new ways to grow our partnership through our diverse product portfolio.
Key outcomes
- Build and maintain strong, lasting relationships with your assigned territory and account base.
- Identify and pursue opportunities to cross-sell and up-sell our full range of products.
- Manage regular communication with customers, keeping them informed about new service enhancements and features.
- Provide prompt and effective support to resolve customer inquiries and address any service disruptions.
- Ensure all customer accounts are correctly configured and functioning to meet their needs.
- Collaborate with internal departments to keep account information accurate and up to date.
- Stay informed about our latest solutions and competitive market trends to provide expert guidance to our clients.
- Proactively suggest process improvements to leadership to help our team reach its goals.
Requirements
To succeed in this position, you should have a strong background in business development, account management, and customer service. We are looking for someone who excels at sales and possesses excellent communication skills. You must be comfortable navigating complex account structures and have a proven ability to drive process improvement. Proficiency in English is required for this role, as you will be communicating regularly with our clients and internal teams.
How to apply
If you are passionate about delivering superior customer experiences and driving business growth, we would love to hear from you. Please submit your application through our official portal to begin the interview process.
