Customer Education & Enablement Specialist at Jobscan-2

We are Jobscan, a fast-growing, self-funded company that has spent the last 11 years helping millions of people across 100+ countries land more interviews using our AI-powered platform. We are looking for a Customer Education & Enablement Specialist to join our team on a part-time, remote basis in Canada to help our university and enterprise partners achieve long-term success.

Responsibilities

• Manage the full onboarding process, including leading implementation sessions and delivering live virtual training for faculty, students, and coaches.
• Create and maintain educational resources such as video libraries, FAQs, guides, and knowledge base articles to ensure our content evolves with our product.
• Develop adoption programs, including certification courses and launch kits, to help our partners realize value quickly.
• Coordinate with our marketing team to launch onboarding campaigns and manage customer-facing assets.
• Handle operational tasks during the onboarding phase, including managing meeting notes via AI tools, updating HubSpot records, and tracking training schedules.
• Monitor and report on adoption metrics and training effectiveness to ensure our partners are getting the most out of our tools.
• Maintain and optimize AI-assisted workflows as directed by our leadership team.

Must-haves

• 12 months to 3 years of experience in customer education, training, instructional design, or operations.
• Proven ability to facilitate engaging live virtual training sessions for diverse professional audiences.
• Excellent written communication skills with the ability to create clear, independent documentation and guides.
• Proficiency with CRM tools and a highly organized approach to managing projects and closing loops.
• A strong interest in AI tools and the agility to adopt new technologies quickly.
• Current residency in Canada with legal work authorization and availability to work across Pacific, Mountain, or Eastern time zones.

Nice-to-haves

• Direct experience using HubSpot as an administrator or power user.
• Background in workforce development, career services, or higher education.
• Practical experience using AI assistants like Claude or Fireflies in a professional setting.
• Familiarity with LMS platforms, webinar software, or basic video production and editing.
• Experience designing or facilitating Train-the-Trainer and certification programs.

Benefits

• Fully remote work environment.